Colman Cassidy

• Assisted customers with inquiries and service recommendations to enhance satisfaction.
• Learned and utilized service scheduling software for efficient appointment management.
• Coordinated communication between technicians and customers to ensure clarity on service processes.
• Gained knowledge of equipment maintenance services to provide accurate information to clients.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Educated customers on proper equipment maintenance, fostering long-term relationships built on trust and loyalty.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Managed daily operations to ensure high-quality service delivery.
• Coordinated team schedules to optimize resource allocation and support customer needs.
• Assisted in training new staff on service protocols and customer interaction techniques.
• Resolved customer inquiries promptly, enhancing overall satisfaction and retention rates.
• Collaborated with cross-functional teams to streamline processes and enhance team performance.
• Analyzed service reports to identify areas of improvement.

• Supervised daily operations to ensure compliance with safety and quality standards.
• Coordinated project schedules, optimizing workflow and resource allocation.
• Trained new team members on equipment usage and safety protocols.
• Conducted inspections to identify potential hazards and implement corrective actions.
• Operated various types of heavy equipment

• Facilitated repair work for storm damage
• Communicated and coordinated jobs with multiple companies to ensure top results
• Organized the scheduling for drop-off and pick-ups for each trailer that was needed
• Managed all the company's finances
• Delivered an exceptional level of service to each customer

• Operated various types of heavy equipment

• Operated and maintained loading equipment for safe transfer of liquid cargo.
• Adhered to safety protocols to minimize risks during marine operations.
• Conducted inspections of tanks and equipment to ensure compliance with safety standards.
• Coordinated with crew members to efficiently execute loading and unloading procedures.