Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Colsey Williams

Saint Louis,MO

Summary

Dynamic Shift Manager with proven expertise at CBW Restaurant Holdings LLC, excelling in employee training and customer service. Enhanced team performance through effective coaching and problem-solving, leading to improved customer satisfaction. Skilled in cash handling and decision-making, consistently driving operational efficiency and fostering a positive work environment.

I am dependable hardworking individual looking to showcase my skills and contribute to ensuring growth and positive leadership.

Overview

6
6
years of professional experience

Work History

Shift Manager

CBW Restaurant Holdings LLC
11.2021 - Current
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.

Shift Manager

Qdoba
02.2020 - 11.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Associate of Arts - Culinary Arts

Saint Louis Community College
St. Louis, MO
05-2018

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Assigning work
  • Coaching and mentoring

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends

Timeline

Shift Manager

CBW Restaurant Holdings LLC
11.2021 - Current

Shift Manager

Qdoba
02.2020 - 11.2021

Associate of Arts - Culinary Arts

Saint Louis Community College

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