Colsie Metcalf
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Cosmetologist
Own Business
01.2025 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Laborer
Metcalf Trucking
05.2017 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Cleaned and maintained tools, equipment and worksites.
- Prepared job sites by removing debris and setting up materials and tools.
- Followed instructions and safety protocols while operating machinery and equipment.
Front Desk Agent
Hampton Inn By Hilton
08.2022 - 05.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained clean and organized front desk areas to uphold polished company image.
Waitress
Applebees
08.2021 - 05.2022
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Certificate - Cosmetology
Garden City Community College
Garden City, KS05.2024
Associate Of Applied Science - Business Management & Entrepreneurship
Hutchinson Community College
Hutchinson, KS05.2023
High School Diploma -
Ulysses High School
Ulysses, KS05.2021
Skills
- Time Management
- Hospitality Service
- Guest Services
- Problem-Solving Skills
- Customer Service
- Telephone Reservations
- Computer Skills
Additional Information
- 4-H & FFA Alumni
Timeline
Cosmetologist
Own Business
01.2025 - Current
Front Desk Agent
Hampton Inn By Hilton
08.2022 - 05.2023
Waitress
Applebees
08.2021 - 05.2022
Laborer
Metcalf Trucking
05.2017 - Current
Certificate - Cosmetology
Garden City Community College
Associate Of Applied Science - Business Management & Entrepreneurship
Hutchinson Community College
High School Diploma -
Ulysses High School
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