Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathrine Busse

Union,MO

Summary

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Attentive cosmetologist with several years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.

Resourceful Night Auditor with background handling financial and administrative tasks during late-night shifts. Experience includes auditing daily transactions, reconciling discrepancies, and providing quality customer service to ensure smooth hotel operations. Strengths include problem-solving abilities, strong knowledge of accounting principles, and adept use of reservation software. Made significant impacts in previous roles by improving efficiency through implementation of effective audit procedures.

Methodical Night Auditor focused on improving business operations and increasing administrative accuracy.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Alert night auditor with several years of experience in the field. Extensive understanding of financial closing, reporting and analysis. Reliable and trustworthy worker with dedication to accuracy and efficiency.

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Cosmetologist

Great Clips Salon
Eureka, MO
10.2022 - Current
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Cutting and styling hair
  • Used curlers, rollers and curling irons to press and curl hair.
  • Professional customer service
  • Developed new styles and techniques.
  • Updated and maintained customer information records and beauty services provided.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Introduced customers to cutting-edge beauty trends and products where applicable.

Assistant Manager

Dollar General
Saint Clair, Missouri
03.2020 - 09.2022
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Overnight Admissions

Budget Lodging Hotel
Saint Clair, Missouri
01.2017 - 06.2020
  • Provided excellent customer service during all interactions with customers.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Documented wake-up requests and set up automatic calls in system.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Verified customer credit to establish payment method for accommodations.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Issued room keys and escort instructions to bellhops.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Received payments from customers via cash or credit cards.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Administered employee time records ensuring compliance with company policy.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Computed bills, collected payments and made change for guests.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Input and confirmed reservations for guests.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Greeted arriving guests and checked them in to their rooms.

Education

CA -

Evolve Beauty Academy
Washington Missouri
09-2022

GED -

East Central College
Union,Mo
10-2013

Skills

  • Body hair removal
  • Makeup and skincare
  • Hairstyling
  • Beauty tool sanitization
  • Product expertise
  • Strong manual dexterity
  • Administrative procedures
  • Friendly communication
  • Payment processing expertise
  • Scheduling appointments
  • Decision-making
  • Trend awareness
  • Reflective listening
  • Licensed cosmetologist
  • Sales and upselling
  • Balance sheets
  • Financial records review
  • Data analytics
  • Record examination
  • Audit planning
  • Audit coordination
  • Team collaboration
  • Profits and losses tracking
  • Quality assurance
  • Appointment confirmation
  • Spreadsheet tracking
  • Mail coordination
  • Document management
  • Performance improvement
  • Office management
  • Business administration
  • Problem-solving skills
  • Front office management
  • Project management
  • Listening skills
  • File management
  • Attention to detail
  • Word processing
  • Office organization
  • Bookkeeping
  • Supply management
  • Meeting scheduling
  • Guest relations
  • Cash handling
  • Data confidentiality
  • Data entry
  • Scheduling
  • Customer service
  • Hospitality services
  • Issue handling

Timeline

Cosmetologist

Great Clips Salon
10.2022 - Current

Assistant Manager

Dollar General
03.2020 - 09.2022

Overnight Admissions

Budget Lodging Hotel
01.2017 - 06.2020

CA -

Evolve Beauty Academy

GED -

East Central College
Kathrine Busse