Colt Ready
Powder Springs,GA
Summary
Energetic and friendly Car Wash manager bringing 5 year record of exceptional customer service. Recognized for engaging customers, create positive experiences and increase repeat business and patron base. Knowledgeable in all facets of detailing services for vehicles' exterior and interior, chemical solutions' application and industry-best products. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Superior Clothing
Cobb, GA
02.2022 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business by developing and maintaining strong team of 15 employees devoted to customer service.
- Implemented rewards program, bolstering customer retention 65 %
Store Manager of Operations
Fast Trac Carwash
Rockmart, GA
01.2019 - 08.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures with DRB POS systems.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests on front line and at XPT pay stations, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools using proprietary Fast Trac Car Wash sales models.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
- Managed over 3000 VIP unlimited club members to insure profitability and reduce churn.
Education
Carwash Equipment Repair Certification Program - Carwash Equipment Repair
Sonny's Car Wash Co
Fort Lauderdale, FL05.2000
BBA - Car Wash Management
Sonny's Carwash College
Fort Lauderdale, FL02.2000
Skills
- Focus and Follow-Through
- Coaching and Mentoring
- Supplier Monitoring
- ID Verification
- Damage Prevention
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Membership Promotion
- Industrial Equipment Operation
- New Employee Training
- Selling Techniques
Timeline
Retail Store Manager
Superior Clothing
02.2022 - Current
Store Manager of Operations
Fast Trac Carwash
01.2019 - 08.2021
Carwash Equipment Repair Certification Program - Carwash Equipment Repair
Sonny's Car Wash Co
BBA - Car Wash Management
Sonny's Carwash College
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