Charles Volanti
Retail Store Manager
Hickory Hills,IL
Summary
Enterprising Store Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Walt's Food Centers
Homewood, IL
01.2005 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
Retail Store Manager
Jewel Food Stores
Chicago, IL
09.1990 - 07.2004
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Store Manager
Fairway Finer Foods
South Holland, IL
03.1985 - 08.1990
- Managed store organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Retail Store Manager
Butera Finer Foods
Chicago, IL
09.1983 - 08.1985
Education
High School Diploma -
St. Lawrence High School
Burbank, IL06.1974
Skills
- Problem Anticipation and Resolution
- Records Organization and Management
- Shift Scheduling
- Complaint Resolution
- Performance Monitoring
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Hiring and Training
- Coaching and Mentoring
- Effective Working Relationships
- Team-Building Exercises
- Safety Awareness
Accomplishments
* "President's Award" Received Company President's Award from Walt's Foods in "2010" for outstanding leadership, job performance, and dedication of service.
* Integration Team Leader: (3-month assignment, managing a 30-member Team). Assisted the Acme Food Stores in transitioning to the Albertson's cost tagging and computer conversion systems. Outlined procedures and helped developed systems for the Jewel/Osco cost conversion.
* Inventory Control Specialist: (13 Month assignment): Implemented new inventory procedures and trained stores in understanding inventory systems and procedures to be followed. Trained store teams in billing, credits, and bookkeeping systems to be followed, and inventory controls.
Certification
* Moraine Valley Community College - Computer Training, Excel & Word.
* Supervisory Skills Certification, Jewel Foods.
* Diversity Awareness Certification
* Jewel Management Seminar Training
* Jewel Management Development Certification
* Executive Development Systems, 3-day Seminar
Timeline
Retail Store Manager
Walt's Food Centers
01.2005 - Current
Retail Store Manager
Jewel Food Stores
09.1990 - 07.2004
Retail Store Manager
Fairway Finer Foods
03.1985 - 08.1990
Retail Store Manager
Butera Finer Foods
09.1983 - 08.1985
High School Diploma -
St. Lawrence High School
* Moraine Valley Community College - Computer Training, Excel & Word.
* Supervisory Skills Certification, Jewel Foods.
* Diversity Awareness Certification
* Jewel Management Seminar Training
* Jewel Management Development Certification
* Executive Development Systems, 3-day Seminar
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