Coltan Coley
Sand Springs,OK
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
Work History
IT Support Technician
Tulsa Community College
05.2021 - Current
- Assisted with PC Refresh Project at Northeast campus, upgrading 195 outdated computers to improve system performance and user experience
- Collaborated with team on upgrading RAM and storage for G4 Mini devices, optimizing functionality and enhancing overall system efficiency
- Supported Successful Laptop Rollout by deploying 94 new laptops to faculty and staff, ensuring smooth transitions to upgraded technology
- Used ticketing systems to manage and process support actions and requests.
- Performed Active Directory Tasks, including moving machines within organizational units to maintain an organized
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Student Worker
Northeastern State University
08.2019 - 12.2020
- Assisted professors with administrative tasks including copying, shredding documents, and providing directions around the campus
- Managed office tasks, contributing to an organized and efficient academic environment
Temp
Prime Industrial Recruiters
08.2017 - 12.2017
- Picked and packed orders for shipment, ensuring accuracy and efficiency
- Assembled and built displays, preparing products for pickup and distribution
- Maintained inventory and operated warehouse equipment following safety protocols
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
Assistant Manager
Leslie's Pool Mart
03.2017 - 08.2017
- Oversaw store operations, including opening and closing procedures
- Handled cash management and addressed customer inquiries via phone, email, and in person
- Managed store inventory and trained new team members on company procedures
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Detention Officer
Cleveland County Sheriff's Department
04.2013 - 10.2016
- Lead Officer
- Founding CERT member for the jail before disbandment
- Supervised inmate behavior and managed facility operations, ensuring safety and compliance
- Reviewed and processed legal documents and prepared detailed incident reports
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Responded promptly to emergency situations and provided medical aid.
Inventory Control Specialist
Walmart
07.2011 - 04.2013
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Assistant Manager
Family Dollar
08.2009 - 07.2011
Education
Bachelor of Science - Cyber Security
Northeastern State University
Tahlequah, OK12.2024
Associate of Science - Enterprise Development
Tulsa Community College
Tulsa, OK06.2019
Skills
- Data Entry
- Desktop support
- Hardware upgrades
- Verbal and written communication
- Windows 10
- Technical support
- Hardware installation
Timeline
IT Support Technician
Tulsa Community College
05.2021 - Current
Student Worker
Northeastern State University
08.2019 - 12.2020
Temp
Prime Industrial Recruiters
08.2017 - 12.2017
Assistant Manager
Leslie's Pool Mart
03.2017 - 08.2017
Detention Officer
Cleveland County Sheriff's Department
04.2013 - 10.2016
Inventory Control Specialist
Walmart
07.2011 - 04.2013
Assistant Manager
Family Dollar
08.2009 - 07.2011
Bachelor of Science - Cyber Security
Northeastern State University
Associate of Science - Enterprise Development
Tulsa Community College
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