Results-driven project manager with expertise in quality control and customer service. Demonstrated success in managing projects and resolving client concerns effectively.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Independent Contractor
Spark driver platform
Union, MO
04.2025 - Current
Delivered packages efficiently across designated routes using mobile app navigation.
Communicated directly with customers to confirm delivery details and address concerns.
Maintained vehicle cleanliness and ensured compliance with safety regulations.
Insurance Producer
Globe Life And Accident Insurance Company
Union, MO
10.2024 - 03.2025
Presented insurance products and services to potential customers effectively.
Educated clients about policy benefits and coverage options clearly.
Assisted clients in completing application forms and documentation accurately.
Project Manager
Premier Property
Jefferson City, MO
04.2020 - 10.2024
Managed roofing projects from start to finish ensuring quality standards.
Communicated with clients to understand project requirements and resolve issues promptly.
Supervised the installation of shingle roofs, metal roofs, flat roofs, and other roofing materials.
Collaborated with clients to identify their needs and develop a plan for meeting those needs in an efficient manner.
Oversaw inventory management for materials and supplies needed for roofing jobs.
Established strong relationships with vendors in order to secure competitive pricing on materials needed for projects.
Maintained detailed records of work performed including materials used, labor hours allocated, and final job cost.
Inspected worksites after completion to ensure quality control standards were met by the crew members involved in the project.
Resolved customer complaints promptly and professionally while striving to maintain customer loyalty.
General Laborer
Isgrigg construction
Bland, MO
09.2018 - 03.2020
Operated hand tools and power equipment for various construction tasks.
Assisted in framing, roofing, and finishing tasks on residential projects.
Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
Installed formwork for concrete structures according to specifications.
Followed blueprints or engineering plans to determine the best methods of assembling structures.
Repaired damaged structures with appropriate materials including wood and metal components.
Utilized power tools such as saws, drills and sanders when necessary on projects.
Assisted in site preparation and cleanup to maintain a safe work environment.
Measured distances accurately using tape measures or laser measuring devices.
Electrical and plumbing
Midco electric and plumbing
Bland, Missouri
08.2015 - 09.2018
Installed and configured new electrical systems in residential homes.
Troubleshot electrical problems using appropriate tools and equipment.
Investigated customer complaints related to electrical components or systems.
Installed plumbing systems in residential and commercial buildings.
Installed and repaired water supply lines, waste disposal systems, and related appliances.
Repaired leaks and damaged pipes using various tools.
Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
Maintained water heating systems for optimal performance.
Cut openings in walls and floors to accommodate pipe and pipe fittings.
Soldered copper pipe joints to connect water supply lines for new installations.