Colten Deines
Tualatin
Summary
Detail-oriented IT professional with hands-on experience in technical support and troubleshooting. Skilled in software configuration, user account administration, remote problem solving and providing efficient solutions for remote users. Committed to enhancing team performance through collaborative problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
MSP IT Technician Tier 1
Multiple Computer Solutions Inc,
Woodburn
12.2025 - Current
- Provided technical support for remote users connecting to corporate network via VPN and other methods, ensuring seamless access to resources.
- Collaborated with team members to resolve IT-related problems swiftly.
- Diagnosed hardware failures using diagnostic tools like PC Doctor and Windows Event Viewer, restoring functionality for affected users.
- Updated software versions with patches and new installations to close security vulnerabilities, enhancing system security for users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed and configured operating systems on user devices to ensure proper functionality.
MSP IT Technician
VZTech Solutions
Portland
07.2024 - 12.2025
- Provided hands-on support for hardware and software troubleshooting, addressing workstations, peripherals, and network connectivity issues to minimize downtime.
- Resolved client technical issues via ticketing software, enhancing support response times.
- Managed client profiles through directory services, ensuring accurate account administration for seamless user access.
Education
Diploma -
Tualatin High School
Tualatin01-2018
Skills
- Help desk operations
- Desktop technical support
- Remote desktop support
- Ticketing systems
- User administration
- Network troubleshooting
- VPN configuration
- Remote monitoring software
- Software configuration
- Zero trust security
- Asset Management
Certification
- Certifications:
- CompTIA A+ (2024)
- CompTIA Network+ (2025)
References
References available upon request
Timeline
MSP IT Technician Tier 1
Multiple Computer Solutions Inc,
12.2025 - Current
MSP IT Technician
VZTech Solutions
07.2024 - 12.2025
Diploma -
Tualatin High School