Colten Gardner
Sanford,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Master Control Operator
Goodlife
10.2023 - Current
- Continuously oversee the quality and stability of audio and video feeds
- Operate and maintain a variety of broadcast equipment
- Quickly diagnose and resolve technical issues that could occur during a live broadcast
- Monitor and maintain an automatic schedule to assure no issues and the programs can run as planned
Account Management
JPMorgan Chase & Co
02.2023 - 05.2023
- Responsible for managing delinquent accounts, collect overdue payments from customers
- This role involves communicating with customers through various channels, negotiating payment arrangements, and resolving outstanding balances
- Had to handle call volumes upwards of 150 calls/day
ID.Me Verification
Alorica
08.2022 - 02.2023
- Verify a high volume of customers confirming the possession of the documents
- Checking documents to confirm that documents are valid and not fraudulent
- Troubleshoot issues with customers regarding software issues that would prevent a video session
- Handle customer issues and deescalate situations that would require Supervisor intervention
Dell Pro Support
Alorica
12.2020 - 08.2021
- Assisted customers with issues regarding dell products
- Troubleshooted issues with customers on phone while gathering information and working towards a solution
- Kept continuous contact with customers after initial call to make sure issues were resolved
- Tracked part deliveries to make sure there were no delays or other problems arising
Secretary
Gardners Concrete
03.2016 - 09.2019
- Helped assist with payroll for employees
- Helped potential customers as they come in to get exact instructions on what they wanted for a job
- Sometimes was out in the field helping form and prep slabs with a crew of 10+ people
- Assisted in paying material bills for jobs
- Entered Data relevant to upcoming jobs into database
Education
Bachelor's - Emergency Management
University of Central Florida
Orlando, FL12.2020
Associate - General Education
College of Central Florida
Ocala, FL12.2017
High school or equivalent - General Education
Lecanto High School
Lecanto, FL05.2016
Skills
- Written and verbal communication
- Customer relations
- Quality control
- System maintenance
- Customer service
- Active listening
- Critical thinking
- Data entry
Awards
- President's List at University of Central Florida, 12/01/19, Maintained 4.0 GPA in 12 credit hours through the Fall semester at the University of Central Florida.
- Dean's List at University of Central Florida, 05/01/20, Maintained above a 3.0 GPA in 12 credit hours through the Spring semester at the University of Central Florida.
Timeline
Master Control Operator
Goodlife
10.2023 - Current
Account Management
JPMorgan Chase & Co
02.2023 - 05.2023
ID.Me Verification
Alorica
08.2022 - 02.2023
Dell Pro Support
Alorica
12.2020 - 08.2021
Secretary
Gardners Concrete
03.2016 - 09.2019
Associate - General Education
College of Central Florida
High school or equivalent - General Education
Lecanto High School
Bachelor's - Emergency Management
University of Central Florida
Similar Profiles
Kamal HassanKamal Hassan
Sales Associate at GoodlifeSales Associate at Goodlife
NATASHA JACKSONNATASHA JACKSON
Sales Associate and Administrator at GoodlifeSales Associate and Administrator at Goodlife
Gursimrat SinghGursimrat Singh
Sales Associate at GoodlifeSales Associate at Goodlife