Colten Stallbaumer
Waterville,KS
Summary
Dedicated front desk agent with strong skills in customer service and problem-solving. Proven ability to manage guest experiences and resolve inquiries effectively, ensuring satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Manhattan, KS
05.2022 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Coordinated room assignments and special requests, optimizing occupancy and guest preferences.
- Processed transactions accurately using property management systems to maintain financial integrity.
Cashier
Walmart
Topeka, KS
04.2019 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to enhance the customer shopping experience.
Education
Bachelor of Science - Hospitality Management
Kansas State University
Manhattan, KS05-2026
Skills
- Customer service
- Problem-solving skills
- Guest relations
- Hospitality services
- Oral and written communications
- Conflict management
Timeline
Front Desk Agent
Courtyard by Marriott
05.2022 - Current
Cashier
Walmart
04.2019 - 05.2022
Bachelor of Science - Hospitality Management
Kansas State University