Colter Bame
Yadkinville,North Carolina
Summary
At Parkway Ford Lincoln, I excelled as an Auto Collision Estimator and Auto Body Technician, enhancing operational efficiency and customer satisfaction through expert damage assessment and repair planning. Leveraging skills in estimating techniques and insurance negotiation, I fostered strong relationships with stakeholders and improved service quality, demonstrating exceptional communication and technical prowess.
Auto collision estimation professional with strong background in damage assessment, repair planning, and customer service. Skilled in accurately evaluating vehicle damage, preparing detailed repair estimates, and negotiating with insurance companies. Known for fostering team collaboration and adapting to changing needs to achieve results. Reliable and flexible, with focus on delivering high-quality outcomes in fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Auto Collision Estimator
Parkway Ford Lincoln
02.2016 - Current
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
Auto Body Technician
Parkway Ford Lincoln
01.2014 - 02.2016
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Replaced and repaired vehicle parts according to work order instructions.
Education
Associate of Science - Automotive
Guilford Technical Community College
Jamestown, NC08-2012
Skills
- Estimating techniques
- Paint matching
- Vehicle inspection
- Damage assessment
- Repair planning
- Cost analysis
- Insurance negotiation
- Supplemental estimating
- Structural analysis
Certification
CCC Gold Certified
Timeline
Auto Collision Estimator
Parkway Ford Lincoln
02.2016 - Current
Auto Body Technician
Parkway Ford Lincoln
01.2014 - 02.2016
CCC Gold Certified
Associate of Science - Automotive
Guilford Technical Community College
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