Colter Patterson
CASPER
Summary
Results-oriented leader with extensive experience in hotel management. Expertise in problem resolution, time management, and developing strategic marketing initiatives. Committed to fostering a positive workplace culture and improving service delivery to maximize guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
C'mon Inn Hotel & Suites-Casper, WY
Casper, WY
12.2015 - Current
- Directed daily operations to enhance guest satisfaction and streamline workflows.
- Developed and implemented strategic marketing initiatives to increase hotel occupancy rates.
- Oversaw budget management, ensuring cost-effective resource allocation across all departments.
- Led staff training programs to improve service delivery and operational efficiency.
- Fostered a positive workplace culture through effective team leadership and communication strategies.
- Oversaw two large remodels of the hotel: Common areas in 2016, Guest rooms in 2018
General Manager
C'mon Inn Hotel & Suites-Billings,MT
Billings, MT
05.2013 - 12.2015
- Monitored performance metrics to identify areas for operational improvements and implement solutions.
- Established quality assurance protocols to maintain high standards in guest services and facility maintenance.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Science - Management
Montana State University
Bozeman12-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Customer relationship management
- Staff motivation
- Project management
Certification
CPO- Certifications
CPR- Certification
Timeline
General Manager
C'mon Inn Hotel & Suites-Casper, WY
12.2015 - Current
General Manager
C'mon Inn Hotel & Suites-Billings,MT
05.2013 - 12.2015
Bachelor of Science - Management
Montana State University