Colt Gross
Currently Unemployed
Zanesville,OH
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Third-String Manager/Cashier
Duchess
Zanesville, OH
08.2016 - 09.2021
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
- Report issues with equipment
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Security Officer
United States Security Associates
Zanesville, OH
10.2015 - 07.2016
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted Strict time frame patrols of key areas to spot and control security concerns.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Crew Member
McDonald's
Zanesville, OH
06.2011 - 10.2015
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
08.2011 - 05.2012
No Degree - Criminal Justice
08.2009 - 05.2012
- Awarded Dispatcher License
Skills
Multitasking Abilities
undefinedAccomplishments
- I have wrote and published 3 books of a fantasy series. Those titles are the following: The Last Sky Elf, The Sky Elf 2: Kingdom Under Fire, and Sky Elf 3: Blood-Stained Half Elf
- Received my yellow belt in aikido jujitsu
- Ex- Cage fighter with a standing record of 3-2
- Achieved Affiliated status on a streaming platform known as Twitch
Hobbies
- Gaming on PC and Xbox
- Producing videos on Tik Tok and Youtube
- Streaming on Twitch
- Running Dungeons&Dragons Games as a Game Master/ Dungeon Master
- Writing and telling stories to my daughters and my D&D group
- Homebrewing/ Making up imaginative worlds and monsters
- Collecting Dragons
Timeline
Third-String Manager/Cashier - Duchess
08.2016 - 09.2021
Security Officer - United States Security Associates
10.2015 - 07.2016
Maysville High School - High School Diploma,
08.2011 - 05.2012
Crew Member - McDonald's
06.2011 - 10.2015
Mid-East CTC, Adult Education - No Degree, Criminal Justice
08.2009 - 05.2012
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