Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Colton Albright

Nashville

Overview

4
4
years of professional experience

Work History

Spectrum Retention Agent

Charter Communications
02.2024 - 06.2024
  • Coordinate with large teams of Agents to retain residential accounts in danger of disconnecting
  • Maintain a comprehensive knowledge of all business products and services
  • Negotiated reduced prices and products on a customer to customer

Dispatcher

Stanley Steemer International
03.2023 - 10.2023
  • Managed up to 100 technicians at once in a time sensitive position ensuring the satisfactory completion of several hundred individual jobs across several branches
  • Implemented unique strategies to improve dispatching operations leading to improved customer satisfaction
  • Acted as conflict resolution liaison for escalated customer complaints using strong and practiced problem-solving skills

Server/Security Lead

Pins Mechanical Co
08.2022 - 11.2022
  • Employed a customer-first approach, to increase customer satisfaction and repeat business
  • Acted as first response to conflict de-escalation while promoting a safe and welcoming atmosphere

Barback

The Crooked Can
06.2021 - 08.2021
  • Greeted customers, stocked bars, set up and took down event venues, maintained impeccable outward appearance of storefront
  • Learned and shared all product and event information relevant to the brewery

Administrative Intern

Columbus Equipment Company
06.2020 - 08.2020
  • Streamlined file organization and data entry, improving operational efficiency and interdepartmental communication
  • Worked as an intermediary between corporate office and machine yard, taking inventories and running part deliveries

Education

Juris Doctor -

Belmont University College of Law
Nashville, Tennessee
05.2027

Bachelor's Degree - Political Science

Ohio University
Athens, OH
01.2022

Skills

  • Westlaw/Lexis research
  • Conflict Resolution
  • Customer relations
  • Team coordination

Hobbies and Interests

  • Travel
  • Fictional reading
  • Ancient history research

Timeline

Spectrum Retention Agent

Charter Communications
02.2024 - 06.2024

Dispatcher

Stanley Steemer International
03.2023 - 10.2023

Server/Security Lead

Pins Mechanical Co
08.2022 - 11.2022

Barback

The Crooked Can
06.2021 - 08.2021

Administrative Intern

Columbus Equipment Company
06.2020 - 08.2020

Bachelor's Degree - Political Science

Ohio University

Juris Doctor -

Belmont University College of Law

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Colton Albright