Colton Darden
Davis,CA
Overview
7
7
years of professional experience
Work History
Helpdesk Support Engineer
Wavdata
07.2023 - 08.2025
- Provided technical support to end-users, troubleshooting hardware and software issues
- Documented all support activities and solutions in a knowledge base, improving efficiency for future issue resolution
- Conducted user training sessions on software applications, increasing user proficiency and reducing support requests
- Maintained inventory of IT assets such as laptops, printers, peripherals etc., ensuring accurate tracking of equipment
- Assisted in the implementation of IT security policies and procedures to protect sensitive data
Mid-level Hardware Technician
ComputerCare
09.2021 - 07.2023
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Worked on-site with Fortune 500 companies like Uber and Workday
- Ordered parts from Apple and IBM
- Familiar with various software such as GSX, NetSuite, and AST 2
- Held all of the required Apple Certified Technician certifications
Lead Newsletter Editor
CEHE - Independence University
09.2020 - 02.2021
- Primary writer and editor of Independence University's weekly newsletter.
- Collected and synthesized information from various departments weekly.
- Wrote in detail about Independence University's technology, education, and administrative information.
- Utilized creativity and organization to create a cohesive, enticing, and informative weekly newsletter.
Repair Specialist
CEHE - Independence University
09.2020 - 02.2021
- Installed and performed repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintained records of equipment maintenance work, problems and remedial actions taken, or repairs
- Disassembled machines to examine parts or mechanical components to adjust, replace, or repair, using hand tools
Sales Associate
VIVINT Smart Homee
09.2018 - 04.2019
- Developed prospect lists which enhanced my team and I's ability to obtain ongoing leads
- Effectively communicate the benefits and cost of Vivint's security system
- Explained and demonstrated all security products to the satisfaction of the homeowner
Education
Bachelor of Arts - Cognitive Science
University of California, Davis
Davis, CA06-2027
Associate of Science - Psychology
Contra Costa College
San Pablo, CA07-2025
Associate in Applied Science (A.A.S.) - Computer Technology & Networking
Stevens-Henager College
Murray, UT01.2021
Skills
- Python
- Data Entry
- Recordkeeping
- Creative & Technical Writing
- User support
- Technical Support
Timeline
Helpdesk Support Engineer
Wavdata
07.2023 - 08.2025
Mid-level Hardware Technician
ComputerCare
09.2021 - 07.2023
Lead Newsletter Editor
CEHE - Independence University
09.2020 - 02.2021
Repair Specialist
CEHE - Independence University
09.2020 - 02.2021
Sales Associate
VIVINT Smart Homee
09.2018 - 04.2019
Bachelor of Arts - Cognitive Science
University of California, Davis
Associate of Science - Psychology
Contra Costa College
Associate in Applied Science (A.A.S.) - Computer Technology & Networking
Stevens-Henager College