Colton Dillingham

• Hours per week: full, Duties, Accomplishments and Related Skills:
• Duties: Valet supervisor
• Mentor new and existing valet employees.
• Monitor labor expenses for the valet department to include maintenance costs for the hotel shuttles, hourly labor, and supplies.
• Handled scheduling in coordination with department heads to ensure adequate coverage.
• Interviewed valet prospects and hiring process and training of eight new employees.
• Utilized foresight to anticipate activities that could have potential shortcomings and provided solutions that were appropriate for the challenges or prevent them.
• Implemented a digital scheduling system which greatly reduced tardiness and absences of personnel.
• Provided punctual, polite valet services to uphold professional standards
• Awarded the Heart of the Industry award by the Oklahoma Lodging Association in 2019 for being an uplifting and generous presence within the atmosphere of the hotel to both guests and employees alike.

Hotel Valet

Hours per week: 60

Duties:

• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Resolved customer complaints through calm, constructive communication.
• Inspected vehicles to verify condition ahead of customer returns.
• Built positive customer rapport for courteous, friendly and professional service.
• Drove varied vehicles, including luxury and sports models, safely and legally.
• Provided punctual, polite valet services to uphold professional standards.
• Trained junior staff in customer care, driving and parking operations to uphold standards.

• Hours per week: 40-50
• Maintain, troubleshoot and repair communications, navigations, IFF, RADAR, Displays, and Mission computers on E-6B Mercury aircraft
• Maintained aircraft and associated aeronautical equipment
• Observed fire prevention duties during aircraft fueling, defueling, and starting procedures
• Directed aircraft movement using standard aircraft taxi signals
• Prepare for storage and tie down aircraft
• Monitor brakes of aircraft being towed or pushed
• Clean, service, and lubricate aircraft handling and support equipment
• Service aircraft with oil, fuel, hydraulic fluid, nitrogen/air, connect/disconnect external power cables for starting, servicing and maintaining aircraft
• Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
• Completed quality assurance checks for service work and completed documentation outlining updates.
• Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Diagnosed faults and developed resolution plans.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.