Colton Felstead
Operations Management
Lee's Summit
Summary
Results driven USSO Operations Manager for a Fortune 50 company with extensive experience in logistics, and air & ground operations with FedEx Express Corporation. Proven ability to streamline operations, enhance overall efficiency, and lead high performing teams in fast paced deadline crucial environments. Adept at problem solving, optimizing workflows, and ensuring compliance with industry regulations. Passionate about continuous improvement and delivering outstanding service.
Overview
8
8
years of professional experience
8
8
Certification
Work History
USSO Operations Manager
FedEx Express Corporation
10.2023 - Current
- Oversee and Manage Ramp, hub, and sort operations, ensuring efficiency in time-sensitive logistics.
- Lead a team of 35+ employees in air/ground operations, focusing on safety, productivity, and performance.
- Coordinate with cross functional teams to improve logistical efficiencies for customer, station, and ramp operations to meet strict deadlines.
- Monitor and analyze operational KPI's, implementing strategic adjustments to optimize throughput.
- Ensure strict FAA, TSA, and company compliance for aircraft ground handling and package movement without sacrificing operational efficiencies.
- Implement cost saving measures for resource allocation strategies, reducing operational expense and overhead.
- Hire, train, and develop employees on best practices, safety procedures, and operational excellence.
- Serve as a key point of contact for operational problem resolution, mitigating delays, disruptions, and improving outcomes.
Operations Lead/Courier
FedEx Express Corporation
12.2019 - 09.2023
- Completed human resource operational requirements by scheduling and assigning employees
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions, or provided rewards
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
Assistant Manager
7-Eleven
05.2018 - 09.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Senior Officer
Oklahoma County Sheriff Office
02.2017 - 04.2018
- Wrote daily reports and maintained logs of inmate activities and behaviors
- Attended to feeding, housing and physical well-being of inmates
- Regularly conducted security and sanitation checks
- Provided security detail for medical professionals conducting various well-being exams for inmates
Education
No Degree - Business Management
Oklahoma State University
Stillwater, OKHigh School Diploma -
Mustang High School
Mustang, OK05.2013
Skills
- Logistics & Supply Chain Management
- Domestic Operations Coordination
- Process Optimization & Efficiency
- Team Leadership & Training
- Safety & Regulatory Compliance
- Workforce Planning & Compliance
- KPI Analysis & Performance Metrics
- Customer & Stakeholder Relations
- Crisis Management & Problem Solving
- Employee Hiring & Disciplinary
- IATA Specialist
- Operations management
Certification
- ASQ Quality Driven Management
- ABLE Certification
- IATA Dangerous Goods Specialist
- IATA Spill Clean Up Specialist
- FEMA Incident Command System ICS-100
- FEMA Action Incident ICS-200
- FEMA National Incident Management
- FEMA Response Framework
Accomplishments
- Employee Of the Month 01/2023 (Operations Lead/Courier)
- Earned the “Dare To Soar” Award in 2024 for 95% positive feedback from employee surveys
- Documented and resolved Logistical Challenges concerning Multi Million Dollar Healthcare accounts which led to customer retention and staffing security
- Supervised team of 60+ staff members.
- Collaborated with team of 15 members of leadership, engineering, sales, and global analysts in the development of OptumRx.
- Promoted to USSO Operations Manager after 3 years with the company.
- Earned the “Station Of the Year” Award in 2024 for the safest, PSP Culture Driven, and most productive FedEx facility in the Central United States
"Dare To Soar"
Dare To Soar award is given to Operational Leadership based on employee surveys. I received a 96% overall positive score citing Operational Leadership, Ease of Communication, Direction of Workflow, Employee Retention Efforts, and a Safe Positive Work Environment
Hobbies and Interests
In my free time I enjoy spending quality time with my family, random adventures, and riding my motorcycle. Family is important to me, my wife and daughter are the center of my world away from work. They bring joy, and a life full of surprises that keeps me on my toes from day to day. When I am not with them, I am typically focusing on my career, working on fitness goals I have set before me, or riding my motorcycle for some wind therapy.
Languages
English
Native or Bilingual
Timeline
USSO Operations Manager
FedEx Express Corporation
10.2023 - Current
Operations Lead/Courier
FedEx Express Corporation
12.2019 - 09.2023
Assistant Manager
7-Eleven
05.2018 - 09.2019
Senior Officer
Oklahoma County Sheriff Office
02.2017 - 04.2018
No Degree - Business Management
Oklahoma State University
High School Diploma -
Mustang High School
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