Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colton Finch

501 N Avenue A ,TX

Summary

Dynamic customer service professional with a proven track record at Holiday Inn Express, excelling in problem-solving and cash handling. Enhanced guest satisfaction through effective conflict management and attentive service, leading to increased repeat visits. Committed to maintaining high standards and fostering positive relationships with clients and colleagues alike.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
05.2025 - 07.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Doggie Daycare Lead

Pet Resort On Main
05.2021 - 05.2025
  • Improved overall pet safety by implementing thorough daily health checks for each dog in daycare.
  • Maintained a clean and orderly facility with regular sanitation procedures, ensuring a healthy environment for dogs.
  • Established strong relationships with local veterinarians, facilitating prompt medical attention when necessary for dogs under our care.
  • Enhanced customer satisfaction by providing timely and professional communication regarding their pets'' wellbeing.
  • Increased repeat business through exceptional care and positive interactions with both pets and their owners.

Car Hopper

Sonic
06.2020 - 12.2020
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.

Education

High School Diploma -

Cuero Highsvhool
Cuero Texas

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Time management
  • Listening skills
  • Conflict management
  • Inventory oversight

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites
05.2025 - 07.2025

Doggie Daycare Lead

Pet Resort On Main
05.2021 - 05.2025

Car Hopper

Sonic
06.2020 - 12.2020

High School Diploma -

Cuero Highsvhool

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Colton Finch