Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
Customer Service Manager
Walmart
04.2020 - 11.2021
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Optician
Walmart
02.2018 - 04.2020
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Auto Care Center
Walmart
07.2017 - 02.2018
Streamlined auto care center operations by implementing efficient processes and procedures.
Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
Reduced inventory costs by optimizing parts ordering and supply chain management practices.