Colton Greenwood
Kansas City,MO
Summary
Dynamic customer service professional with a proven track record at Copart, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and streamlined processes. Skilled in team development and project management, driving operational efficiency and fostering loyalty among clients. Proficient in call center operations and administrative support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Copart
01.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution process, enhancing customer satisfaction and retention.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Drive Up Leader
Target
07.2020 - 12.2023
- Led team meetings to align goals and improve project communication.
- Developed training materials to enhance onboarding for new staff members.
- Implemented feedback mechanisms to drive continuous improvement initiatives.
- Coordinated project timelines and deliverables to ensure successful outcomes.
- Analyzed performance metrics to identify areas for operational enhancements.
- Mentored junior team members, fostering their professional development and skill growth.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
Cart Attendant
Target
06.2019 - 06.2020
- Collected and organized shopping carts from parking lot to store entrance.
- Maintained cleanliness of cart area to ensure safety and accessibility.
- Cleared parking lot of litter and foreign debris.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
Restaurant Busser
Cheddars Stratch Kitchen
11.2018 - 06.2019
- Assisted in maintaining cleanliness and organization of dining areas
- Collaborated with kitchen staff to ensure timely delivery of food and beverages
- Supported servers by promptly clearing tables and resetting for new guests
- Contributed to inventory management by restocking supplies as needed
- Trained new bussers on service standards and operational procedures
- Improved workflow efficiency by optimizing table turnover rates
Dish Washer
Tasty Thai Restaurant
08.2018 - 11.2018
- Operated dishwashing equipment to ensure cleanliness and hygiene standards.
- Maintained organized workstations for efficient workflow and productivity.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Education
High School Diploma -
Liberty High School
Liberty, MONo Degree -
Northwest Missouri State University
Maryville, MOSkills
- Customer service
- Active listening
- Computer proficiency
- Scheduling
- Critical thinking
- Call center operations
- Complaint handling
- Conflict resolution
- Team development
- Administrative support
Timeline
Customer Service Representative
Copart
01.2024 - 01.2026
Drive Up Leader
Target
07.2020 - 12.2023
Cart Attendant
Target
06.2019 - 06.2020
Restaurant Busser
Cheddars Stratch Kitchen
11.2018 - 06.2019
Dish Washer
Tasty Thai Restaurant
08.2018 - 11.2018
High School Diploma -
Liberty High School
No Degree -
Northwest Missouri State University