Colton Groves
Franklin,KY
Summary
Dynamic Certified Guest Specialist with a proven track record at Captain Ds, enhancing customer satisfaction through exceptional service and efficient issue resolution. Skilled in customer service and adept at managing fast-paced environments. Demonstrated ability to increase room occupancy rates, underscoring a dependable nature and a knack for upselling services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Guest Specialist
Captain Ds
07.2020 - Current
- Greeted incoming customers and offered immediate assistance.
- Accepted payments, submitted into system and issued receipts.
- Boosted customer satisfaction ratings by efficiently handling guest complaints and resolving issues.
- Contributed to increased room occupancy rates by offering personalized recommendations and upselling additional services when appropriate.
Education
Diploma - General Studies
Franklin Simpson
Franklin Ky05.2024
Skills
Customer service
Unloading and organizing truck orders
Able to handle fast paced environment
Dependable
Certification
Completed a welding certification course in high school.
Also completed a carpentry class.
Timeline
Certified Guest Specialist
Captain Ds
07.2020 - Current
Diploma - General Studies
Franklin Simpson
Similar Profiles
Lorymer NelsonLorymer Nelson
Machine Operator at Captain DsMachine Operator at Captain Ds
Janaya GrimesJanaya Grimes
Crew Leader at Captain DsCrew Leader at Captain Ds
ANGELA HAMMONDANGELA HAMMOND
SHIFT NIGHT CLOSING MANAGER at CAPTAIN DSSHIFT NIGHT CLOSING MANAGER at CAPTAIN DS
Paul VicarsPaul Vicars
USPS Contracted Truck Driver at Kingston Trucking LLCUSPS Contracted Truck Driver at Kingston Trucking LLC
Deven MerrittDeven Merritt
Packer at Silgan PlasticsPacker at Silgan Plastics