Colton Klock
Plymouth,MN
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Driven District with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base. Ambitious District Manager with experience administering and enhancing operations for multiple stores across MN West Talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in Gym management. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
District Manager
Planet Fitness Gym
Minneapolis, MN
07.2023 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
General Manager
Planet Fitness
Shakopee, MN
12.2019 - 07.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Resolved customer complaints in a timely manner while upholding company policies.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Maintained a clean, organized environment throughout the facility at all times.
- Managed staff scheduling, payroll, and customer service duties.
- Developed marketing campaigns to increase membership base and revenue streams.
Security Guard Supervisor
The Armory
Minneapolis, MN
11.2018 - 06.2022
- Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
- Performed regular inspections of premises including parking lots, entrances and exits, equipment rooms and other sensitive areas for signs of tampering or unauthorized activity.
- Monitored staff performance, evaluated employee performance, identified training needs and provided corrective action when necessary.
- Ensured that all personnel adhere to company policies regarding uniforms, appearance standards and protocol during their shifts.
- Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
- Developed risk management plans for special events and ensured proper staffing levels were maintained at all times.
- Coordinated emergency response drills in order to identify areas needing improvement in order to maintain a safe work environment.
- Provided guidance to subordinates on resolving complex issues related to security operations.
- Assisted in developing new methods for increasing efficiency, accuracy and effectiveness of all security operations.
Project Manager
Northern Interior and Exterior
Prior Lake, MN
09.2019 - 12.2019
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Manager• Project Manager
Alexander Exterior
06.2019 - 09.2019
- At this seasonal project manager position, I had the opportunity to manage 4 to 6 teams that would complete roofing and siding projects
- My main goal was to direct the teams to complete the customers' orders within the timeframe/deadline provided.
Education
Sylvan Hills High School
01.2018
Skills
- Staff Recruiting
- Human Resource Management
- Projections Development
- Workforce Development
- Distribution Management
- Business Administration
- Business Development
- Branding
- Schedule Management
- Service Quality Improvement
- Staff Supervision
- Workflow Planning
- Advertising and Marketing
- Project Management
- Customer Relationship Management
- Expense Control
- Sales
- Financial Administration
- Multimillion-Dollar P&L Management
References
Available upon request.
Certification
- Forklift Certified, Johnstone, 12/01/18, 12/01/20
- Security Operations Concealment (SOC), The Armory, 03/01/19
- DOT, 06/01/19, 06/01/21
- First Aid Certified, Planet Fitness, 12/01/19, 10/01/25
- CPR Certified, Planet Fitness, 12/01/19, 10/01/25
Timeline
District Manager
Planet Fitness Gym
07.2023 - Current
General Manager
Planet Fitness
12.2019 - 07.2024
Project Manager
Northern Interior and Exterior
09.2019 - 12.2019
Manager• Project Manager
Alexander Exterior
06.2019 - 09.2019
Security Guard Supervisor
The Armory
11.2018 - 06.2022
Sylvan Hills High School