Colton Mathis
Saint Augustine
Summary
Experienced Valet Supervisor with a 5-year track record in valet parking and guest services at SP Plus Corporation. Known for strong leadership abilities and effective team management, consistently enhancing guest satisfaction through efficient service and collaborative team environments. Deeply passionate about driving continuous improvement and implementing innovative solutions to streamline valet operations.
Overview
6
6
years of professional experience
Work History
Valet Driver
Beaver Toyota of St. Augustine
09.2024 - Current
- Safely Transport customer vehicles from their home or workplace to the dealership for service and maintenance.
- Safely Transport used vehicles to various dealerships and other locations for repairs needed to get ready to sell.
- When valets are complete, assist the service lane as needed to ensure operations run smoothly.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
Valet Parking Supervisor
SP PLUS
01.2023 - Current
- Supervise valet operations at two luxury resorts, ensuring accurate guest and vehicle data
- Handle guest claims efficiently, reducing resolution times and enhancing guest satisfaction
- Conduct lot checks to maintain security and organization, minimizing vehicle incidents
- Train new employees, fostering a collaborative team environment and improving service quality
Guest Service Captain
PARKING MANAGEMENT COMPANY
06.2021 - 12.2022
- Supervised shift employees, ensuring smooth operations and optimal customer service
- Conducted regular garage and ramp inspections, verifying vehicle check-ins with accurate guest info
- Managed ramp operations, facilitating efficient workflow and high service standards
- Enhanced guest satisfaction through meticulous attention to service details and team coordination
Crew Member
Firehouse Subs
12.2020 - 06.2021
- Handled cashier duties, setup, and steam out, ensuring smooth operations and customer satisfaction
- Assisted in back of house tasks, including meat slicing and dishwashing, maintaining efficiency
- Collaborated with team members to streamline workflow, enhancing overall productivity
- Adapted to various roles as needed, demonstrating flexibility and a strong work ethic
Delivery Driver/Customer Service
Zoner's Pizza, Wings & Waffles
07.2019 - 11.2020
- Delivered orders efficiently, ensuring timely and accurate service to enhance customer satisfaction
- Managed front counter duties, including order taking and customer inquiries, improving service speed
- Assisted dine-in customers, maintaining a welcoming environment and addressing their needs promptly
Education
High school diploma -
Pedro Menendez High School
Saint Augustine, FL12.2019
Skills
- Workflow Management
- Training
- Communication
- Problem-Solving
- Leadership
- Delivery Driver Experience
- Valet Parking
- Customer Service
- Quality Control
- Event Planning
- Guest Relations Experience
- Team Management
- Automatic and manual driving
- Motor vehicle safety precautions
Timeline
Valet Driver
Beaver Toyota of St. Augustine
09.2024 - Current
Valet Parking Supervisor
SP PLUS
01.2023 - Current
Guest Service Captain
PARKING MANAGEMENT COMPANY
06.2021 - 12.2022
Crew Member
Firehouse Subs
12.2020 - 06.2021
Delivery Driver/Customer Service
Zoner's Pizza, Wings & Waffles
07.2019 - 11.2020
High school diploma -
Pedro Menendez High School
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