Colton Metcalf
Euless
Summary
Energetic lead sales associate with a strong commitment to our brand, customers, and products. Driven to surpass both individual and team goals by fostering collaboration and building lasting relationships. Demonstrates a deep understanding of company policies to ensure the protection of assets through effective loss prevention procedures.
Overview
16
16
years of professional experience
Work History
Senior Sales Representative
Ferguson Plumbing Supply
07.2022 - Current
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
- Talk with accounts that spend large amount of dollars each month with Ferguson. I handle quotes with accurate deadlines. I am to ensure logistics are handled through a multitude of team members and outside sources to meet my customers needs.
- I talk to different venders throughout the country to get different material, requested by my customers and then create purchase orders to order material.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
Branch Manager
Ferguson Plumbing Supply
04.2018 - 07.2022
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Supported outside sales force in servicing and obtaining new business.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
Counter Sales Representative
Ferguson Plumbing Supply
02.2015 - 04.2018
- In my role as a counter sales representative, I held the pivotal responsibility of ensuring precise inventory management to meet the unique needs of customers. My dedication to customer satisfaction involved actively listening to and resolving their concerns and desires while providing them with the most suitable products. Additionally, I took charge of creating visually appealing displays and end caps to showcase monthly specials, thereby enhancing the shopping experience for customers.
Driver, Warehouse Orders
Ferguson Plumbing Supply
07.2014 - 02.2015
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- As a dedicated driver for Ferguson, I consistently prioritized the presentation and appearance of my truck, recognizing the impact it had on the overall image of both the company and the materials I transported. Going above and beyond the call of duty, I willingly put in extra hours to guarantee the success of my company and the satisfaction of my customers. By upholding high standards and demonstrating unwavering commitment, I strived to deliver exceptional service and contribute to the continued success of the organization.
Electrical Sales Associate
Dale Hardware
12.2011 - 07.2014
- Consulted contractors with electrical product knowledge.
- Oversaw product inventory and ordering
- Made special orders for customers.
- took charge of building monthly display models for sales floor.
Security Guard
Gallo Wine
04.2009 - 05.2010
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Investigated reported incidents to protect company assets.
Education
High School Diploma -
Peter Johansen High School
Modesto, CA06.2008
Skills
- Selling Techniques
- Sales Development
- Market Research and Analysis
- Key Account Generation
- Outbound Sales Calling
- Account Management
- Relationship Selling
- Product Knowledge
- Relationship Building
- Friendly and Outgoing
- Customer Service
- Teamwork and Collaboration
- Team Leadership
- Positive Customer Experience
- Upselling and Promotions
- Time Management
- Customer Needs Assessment
- Inventory and Stocking
- Pricing and Labeling
- Shipping and Receiving
- Problem-Solving
- Product Recommendations
- Sales Promotions
Timeline
Senior Sales Representative
Ferguson Plumbing Supply
07.2022 - Current
Branch Manager
Ferguson Plumbing Supply
04.2018 - 07.2022
Counter Sales Representative
Ferguson Plumbing Supply
02.2015 - 04.2018
Driver, Warehouse Orders
Ferguson Plumbing Supply
07.2014 - 02.2015
Electrical Sales Associate
Dale Hardware
12.2011 - 07.2014
Security Guard
Gallo Wine
04.2009 - 05.2010
High School Diploma -
Peter Johansen High School
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