Colton Corey
Lake Worth
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Appliance Services Operations Manager
M&M Appliance
08.2023 - Current
- Implemented quality control measures, ensuring high standards for appliance repairs and customer satisfaction.
- Developed workflow improvements that increased productivity and minimized downtime across operations.
- Trained new staff on operational procedures, promoting a culture of safety and compliance within the team.
- Led cross-functional teams in project initiatives aimed at improving service delivery and operational excellence.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Inside Sales Representative
Techtronic Industries - TTI
01.2022 - 08.2024
- Managed customer inquiries through various channels, ensuring timely and accurate responses.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
- Coordinated cross-functional efforts to ensure seamless order processing and fulfillment for clients.
- Trained new team members on sales techniques and product knowledge, enhancing overall team performance.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
Lift Station Mechanic
Palm Beach County Water Utilities
05.2020 - 01.2022
- Performed routine maintenance and repairs on lift station equipment to ensure optimal functionality.
- Diagnosed mechanical issues in pumps, motors, and control systems to minimize downtime.
- Collaborated with team members to implement safety protocols during lift station operations.
- Documented maintenance activities and equipment performance for compliance and reporting purposes.
- Supported emergency response efforts during critical events such as power outages or equipment failures at lift stations throughout the service area.
- Developed expertise in troubleshooting various types of lift station equipment, including submersible pumps, control panels, and telemetry systems.
Education
Bachelor of Science - Business Administration
Palm Beach State College
Lake Worth, FL05-2027
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL05-2023
Skills
- Team leadership
- Complex Problem-solving
- Operations management
- Customer service
- Operational efficiency
- Customer relationship management (CRM)
- Performance management
- Organizational development
- HRIS software
- Motivational skills
- Cross-functional collaboration
- Adaptability and flexibility
Timeline
Appliance Services Operations Manager
M&M Appliance
08.2023 - Current
Inside Sales Representative
Techtronic Industries - TTI
01.2022 - 08.2024
Lift Station Mechanic
Palm Beach County Water Utilities
05.2020 - 01.2022
Bachelor of Science - Business Administration
Palm Beach State College
Associate of Arts - Business Administration
Palm Beach State College