Columbia Sepeda
Houston
Summary
Dynamic and results driven professional with extensive experience at McDonald's, excelling in customer service and employee training. Proven ability to enhance team performance through effective coaching and problem-solving. Skilled in cash handling and maintaining cleanliness, consistently delivering exceptional dining experiences while optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Crew Trainer
Mcdonalds
Mont Belvieu, TX
11.2019 - 01.2026
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and company policies during shifts.
- Monitored team performance to enhance efficiency and service quality.
- Collaborated with management to identify areas for process improvement within the team.
- Supported inventory management by tracking stock levels and minimizing waste.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Crew Member
Mcdonalds
Seabrook, TX
11.2016 - 11.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system efficiently, processing orders and handling cash transactions accurately.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
- Collaborated with team members to meet daily operational targets during peak hours effectively.
- Assisted in inventory management by restocking supplies and monitoring product freshness regularly.
- Resolved customer complaints swiftly, reinforcing brand loyalty through effective problem-solving skills.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Contributed to increased sales by upselling menu items and promoting special offers.
Restaurant Hostess
Main 101 Bar and Grill
La Porte, TX
05.2015 - 11.2016
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Managed reservation system, coordinating seating arrangements for efficiency.
- Trained new staff on hosting procedures and customer service standards.
- Oversaw waitlist management, optimizing guest flow during peak hours.
- Monitored dining area for cleanliness and ambiance, ensuring a welcoming atmosphere.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Roy Miller Metropolitan School of Design
Corpus Christi, TXSkills
- Customer service
- Employee training
- Cash handling
- Coaching and mentoring
- Problem-solving
- Multitasking and organization
- Maintaining cleanliness
Timeline
Crew Trainer
Mcdonalds
11.2019 - 01.2026
Crew Member
Mcdonalds
11.2016 - 11.2019
Restaurant Hostess
Main 101 Bar and Grill
05.2015 - 11.2016
High School Diploma -
Roy Miller Metropolitan School of Design