Summary
Overview
Work History
Education
Skills
Timeline
Generic

Columbia Wilson

Charlotte,NC

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

16
16
years of professional experience

Work History

Manager/Shift Lead Manager

Taco Bell
Charlotte, NC
10.2021 - Current
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Baker/Decorator

FrostedHevean
Okinawa, Japan
02.2013 - Current
  • Created plans and communicated deadlines to complete projects on time.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Managed material inventory and ordered new materials when needed.

Sales Representative Team Leader

Avolta Power
Charlotte, NC
09.2021 - 11.2021
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Retained excellent client satisfaction ratings through outstanding service delivery.


Warehouse Packer

Genpak
Charlotte, NC
02.2021 - 03.2021
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Transported shipments from warehouse to trucks using forklifts.
  • Packed, weighed and shipped items per customer specifications.
  • Labeled and shrink-wrapped pallets for shipment.

Hostess/Food Service Team Member

Drop By The River
Fayetteville, NC
09.2020 - 01.2021
  • Received orders from customers and input into order management system.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

English/Japanese Language Teacher

Duo International Language School
Okinawa, Japan
03.2020 - 06.2020
  • Coordinated special excursions to local points of interests and more extensive study trips to expand learning for Japanese-language students.
  • Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked flexible hours across night, weekend and holiday shifts.

Waitress/Service Crew Member

Globe&Anchor
Okinawa, Japan
10.2019 - 01.2020
  • Cooked, prepared and bagged food for customers.
  • Delegated tasks to employees, taking skill, availability and project needs into consideration.
  • Informed customers about daily and seasonal specials.
  • Checked identification for minimum age for sale of alcoholic beverages.

Cashier/Customer Service Associate

Baskin Robins
Okinawa, Japan
02.2016 - 06.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Coffee Barista/Cashier

Dunkin' Donuts
Okinawa, Japan
02.2016 - 06.2018
  • Tallied cash drawer at beginning and end of each work shift.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.


Education

High School Diploma -

Zion Christian Academy International
Okinwaw, Japan
06.2016

Skills

  • Scheduling and Coordinating
  • Customer Inquiries
  • Delegating Work
  • Customer Loyalty
  • Constructive Feedback
  • Shift Work
  • Cash Handling
  • Coaching and Mentoring
  • Supply Ordering
  • Safety Awareness
  • Handling Customer Complaints

Timeline

Manager/Shift Lead Manager

Taco Bell
10.2021 - Current

Sales Representative Team Leader

Avolta Power
09.2021 - 11.2021

Warehouse Packer

Genpak
02.2021 - 03.2021

Hostess/Food Service Team Member

Drop By The River
09.2020 - 01.2021

English/Japanese Language Teacher

Duo International Language School
03.2020 - 06.2020

Waitress/Service Crew Member

Globe&Anchor
10.2019 - 01.2020

Cashier/Customer Service Associate

Baskin Robins
02.2016 - 06.2018

Coffee Barista/Cashier

Dunkin' Donuts
02.2016 - 06.2018

Baker/Decorator

FrostedHevean
02.2013 - Current

High School Diploma -

Zion Christian Academy International

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Columbia Wilson