Colyn Webster
Accokeek,MD
Summary
Dynamic Front of House Manager with a strong focus on guest engagement and team development. Proven ability to drive satisfaction and streamline operations for a memorable experience. Several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Topgolf National Harbor
Oxon Hill, Maryland
06.2026 - Current
- Coached team members to enhance guest satisfaction while maintaining staffing and operations across all venue areas, delivering exceptional experiences. Managed operational responsibilities, including opening, closing, shift management, hiring, scheduling, and team development support.
- Managed daily operations of a busy entertainment venue.
- Supervised front of house staff to ensure exceptional guest service.
- Coordinated events and reservations for private parties and corporate gatherings.
Event Ambassador
.
Oxon Hill, Maryland
01.2025 - Current
- Coordinated large-scale events involving different professional sports teams, corporate companies, charities, etc.
Shift Lead
.
Oxon Hill, Maryland
06.2024 - Current
- Takes on most of the responsibilities when closing the venue. Makes sure every co-worker in the department, section is up to standard and checks them out before they are allowed to leave.
Server/ Bayhost
.
Oxon Hill, Maryland
05.2023 - Current
- Greet and welcome guests. Take and deliver food and drink orders, assist guest with bay set up and provide instructions on how to use Topgolf technology
ACE Trainer
.
Oxon Hill, Maryland
07.2021 - Current
- Setting up and hosting hiring events. Teaches and trains new hires.
Service Support
.
Oxon Hill, Maryland
03.2021 - 05.2023
- Serving Topgolf food and beverages to guest, and ensuring they are satisfied with their orders.
Security
Contemporary Services Corporation/CSC
Washington, District of Columbia
05.2023 - 08.2025
- Provides security for upcoming events: sports, concerts, festivals, graduation, etc.
Education
Bachelor of Science - Business Management
West Virginia Wesleyan College
Buckhannon, WV12-2024
Skills
- Team Player/Training
- Adaptability to change
- Strong work ethic
- Driven by success
- Leadership Development/Skills
- Shift management
- Guest engagement
- Conflict resolution
- Problem solving
- Customer service
Timeline
Front of House Manager
Topgolf National Harbor
06.2026 - Current
Event Ambassador
.
01.2025 - Current
Shift Lead
.
06.2024 - Current
Server/ Bayhost
.
05.2023 - Current
Security
Contemporary Services Corporation/CSC
05.2023 - 08.2025
ACE Trainer
.
07.2021 - Current
Service Support
.
03.2021 - 05.2023
Bachelor of Science - Business Management
West Virginia Wesleyan College