Olivia Waycaster
Baton Rouge ,LA
Summary
Dynamic leader with a proven track record at Roux 61 Seafood & Grill, adept in conflict resolution and multitasking. Excelled in staff supervision and performance evaluation, enhancing team productivity and guest satisfaction. Skilled in file organization and time management, consistently achieving quality standards through effective team leadership.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Front of House Manager
Roux 61 Seafood & Grill
12.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Bartender
Roux 61 Seafood & Grill
01.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Roux 61 Seafood & Grill
05.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Roux 61 Seafood & Grill
02.2022 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Office Assistant
Greater Mortgage Financial Solutions
08.2021 - 04.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Docent
The Pilgrimage Garden Club
06.2020 - 07.2020
- Collaborated with historic home staff to create interactive exhibits and educational materials.
- Enhanced visitor experience by providing engaging and informative guided tours.
- Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.
- Assisted in the planning and execution of special events, increasing community engagement.
Lifeguard
The Pilgrimage Garden Club
05.2017 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Southeastern Louisiana University
Hammond, LA 06.2024 -
Louisiana State University And A&M College
Baton Rouge, LA 08.2020 - 05.2023
Skills
Conflict Resolution
Training and mentoring
Performance Evaluation
Employee Scheduling
Staff Supervision
Quality Standards
Team Leadership
Multitasking
File Organization
Dedicated Team Player
Spreadsheet Management
Time Management
Certification
- ServSafe Food Safety License - April 2024
Timeline
Southeastern Louisiana University
06.2024 -
Front of House Manager
Roux 61 Seafood & Grill
12.2023 - Current
Bartender
Roux 61 Seafood & Grill
01.2023 - 12.2023
Server
Roux 61 Seafood & Grill
05.2022 - 01.2023
Host
Roux 61 Seafood & Grill
02.2022 - 05.2022
Office Assistant
Greater Mortgage Financial Solutions
08.2021 - 04.2022
Louisiana State University And A&M College
08.2020 - 05.2023
Docent
The Pilgrimage Garden Club
06.2020 - 07.2020
Lifeguard
The Pilgrimage Garden Club
05.2017 - 08.2019
- ServSafe Food Safety License - April 2024
Similar Profiles
Brynn SandersBrynn Sanders
Bartender at Roux 61 Seafood & GrillBartender at Roux 61 Seafood & Grill
Zykeysia GeorgeZykeysia George
Host at Roux 61Host at Roux 61
Elizabeth HelyElizabeth Hely
Sales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MOSales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MO