Comfort Obenewaa
Summary
Tech-savvy Telecommunication Intern certified in IT Support services, coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service and IT support in remote and client-facing capacities.
Overview
5
5
years of professional experience
Work History
IT SUPPORT, CUSTOMER SERVICE
GHANA REVENUE AUTHORITY
11.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Worked closely with internal teams such as sales, marketing, finance, IT support departments to coordinate efforts and maximize event success.
- Boosted company productivity by providing timely IT support and training to employees.
- Addressed technical issues promptly by troubleshooting errors or collaborating with IT support staff for resolution.
- Streamlined IT support processes for increased efficiency and reduced downtime.
Customer service representative
Ella Furniture Limited
06.2021 - 11.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Referred customers to various services by evaluating needs and providing recommendations
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations
- Communicated orders to the factory, scheduling carriers for pickup if needed.
WAITRESS
Swallow Restaurant Ghana
05.2020 - 01.2021
- Welcoming customers and offering them a seat
- Making sure customers are comfortable and enjoying their visit to the restaurant
- Serving food and beverages to customers
- Explaining available items on the menu.
IT Support
PADLER CONSULT
01.2019 - 09.2020
- providing technical support IT support for both the Organization and customers alike.
- providing technical support IT support for both the Organization and customers alike.
- Helping with system upgrades and fixes
- Liaised with IT support teams to report and resolve any technical issues encountered while working within the SAP environment.
- Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
- Promoted adherence to industry best practices through ongoing research on emerging technologies and trends within IT support services sector.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Coordinated with internal departments such as finance, human resources, IT support services to ensure smooth operations across the region''s offices and facilities.
Education
Associate of Science - Computer Science And Programming
IPMC COLLEGE
ACCRA- GHANA01.2021
High School Diploma -
ACCRA WESLEY GIRLS HIGH
ACCRA GHANA04.2013
Skills
- The search for specific knowledge and the ability to conceptualize future needs and solutions
- Can make clear effective oral presentation
- Developing relationships and providing support
- Can work well with teams
- Initiating new ideas
- Excellent Communication
- Active Listening
- Computer literate
Remote Desktop Support
Network Troubleshooting
Help Desk Support
IT Asset Management
Software Installation
Data Backup and Recovery
References
MR YAW KUSSI APPIAH
MANAGER- PADDLER CONSULT
0205165682
Timeline
IT SUPPORT, CUSTOMER SERVICE
GHANA REVENUE AUTHORITY
11.2023 - Current
Customer service representative
Ella Furniture Limited
06.2021 - 11.2022
WAITRESS
Swallow Restaurant Ghana
05.2020 - 01.2021
IT Support
PADLER CONSULT
01.2019 - 09.2020
Associate of Science - Computer Science And Programming
IPMC COLLEGE
High School Diploma -
ACCRA WESLEY GIRLS HIGH
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