Comfort Oniya
Newark,New Jersey
Summary
Diligent, coachable, and Hardworking individual, driven to apply my previous working experience, strong communication and detailed oriented skills to the Customer experience agent position available with your firm. Technically proficient in Sharewell peer support, Microsoft Word, PowerPoint, and Excel Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Financial Service Representative
Primerica
Teaneck, New Jersey
- Assisted in helping clients find their long-term goals
- Daily tasks included selling financial plans to customers and managing customers' accounts
- Trained new employees in using customer services software and basic duties regarding customer communication
- Researched and managed complex accounts to provide comprehensive and satisfactory services to customers and upper management.
Attendant/ Stewardess
Nico Kitchen and Bar
Newark, New Jersey
- Communicated with customers regarding orders, comments, and complaints
- Properly followed the organizational standards to safely prepare food items
- Delivered an excellent level of customer service to all customers by attending to all their needs, making them comfortable, and going above expectations
- Able to multi-task, take direction, and adapt to the customers and organizations changing needs
- Employee of the month.
Customer service Specialist
LVMH/ Tag HEUER
Springfield, New Jersey
- Handles inbound and outbound calls, emails, and chats from multi-channeled contacts in an unscripted call center environment
- Responds to customer inquiries and concerns
- Troubleshoots issues and determines the best path for resolution utilizing quality metrics established by management to provide a consistent customer service experience
- Effectively communicates accurate information to the customer and conducts the appropriate customer follow up whenever required
- Initiates resolution forms and tracks call types
- Achieves personal and team performance objectives and standards.
Receptionist
Jacobson & Company
Elizabeth, New Jersey
- Greet visitors
- Answer phone calls
- Schedule delivery
- Deliver mails.
Customer Experience Agent
Alorica
Remote, United States
07.2021 - 01.2023
- Responsible for ensuring timely and accurate data of all customer documents
- Handled more than 70+ calls daily, with duties including email follow-ups, to resolve questions and concerns
- Exceeded metrics on customer satisfaction ratings with an average rating of 85%
- Coordinating with business leaders with reconciliations, billings, and product issues
- Investigating customer complaints to resolve billing or payment issues.
IKS HEALTH
Customer Service Represenative
Cypress, TX
01.2024 - 06.2024
- Managed property listings, ensuring accurate information and timely updates for potential buyers.
- Handled challenging situations professionally, resolving conflicts between parties involved in transactions diplomatically.
- Negotiated favorable contract terms with clients, resulting in mutually beneficial agreements.
- Established lasting relationships with satisfied clients who have become repeat customers or provided referrals.
- Conducted thorough property evaluations to assist clients in making informed decisions on pricing and offers.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
- Multitasking
- Dependable and Responsible
- Computer Skills
- Organizational Skills
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Verbal Communication
- Problem Resolution
Extracurricularexperience
Mentor, Newark, NJ, BEN Internship- Academics - Virtual Summer School Program, Mentored students 19+ years old. Increased their knowledge in core academic curriculums. Monitored the progress of each student and the groups' Improvement.
Languages
Yoruba
Native or Bilingual
Timeline
IKS HEALTH
Customer Service Represenative
01.2024 - 06.2024
Customer Experience Agent
Alorica
07.2021 - 01.2023
Financial Service Representative
Primerica
Attendant/ Stewardess
Nico Kitchen and Bar
Customer service Specialist
LVMH/ Tag HEUER
Receptionist
Jacobson & Company