Katie Jensen
Clearfield,UT
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Highly-motivated employee with desire to take on new challenges and expand in a variety of work spaces. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Intermountain Neurology and Skyline Pain Clinic
Washington Terrace, UT
07.2019 - Current
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
RESIDENT CARE COORDINATOR
RAINTREE ASSISTED LIVING
Syracuse, UT
02.2019 - 07.2019
- Monitor staffing patterns and nursing care hours for efficiency and made changes when necessary
- Provided administrative and clinical leadership to the nursing staff and helped improve the facility
- Assisted residents with daily living activities as designated in care plans.
- Conduct analysis to address medication errors/issues which led to proper med management and administration
- Administered medications including narcotics to the residents living in the facility
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Assessed residents' health status, functional abilities, and need for assistance.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Educated family members about their loved one's condition and treatment plan.
CNA/MED TECH
OUR HOUSE OF OGDEN
Ogden, UT
10.2017 - 02.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented activities and recorded information in EMR system.
CREW TRAINER
BURGER KING
06.2015 - 09.2017
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Assisted management in developing strategies to improve customer service standards.
- Ensured that all safety protocols were followed during training sessions.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Education
HIGH SCHOOL DIPLOMA -
WEBER HIGH SCHOOL
05-2018
Skills
- Patient observation
- Experience administering injections
- ADLs
- Medical Scheduling
- Customer service
- Computer Knowledge (10 years)
- EMR Systems
- ICD-10
- Conflict Management
- Medical Records
- Insurance Verification
- Patient Scheduling
- Payment Collection
- HIPAA Compliance
- CPR
- Vital Signs Monitoring
- Compassionate
- Direct Patient Care
Additional Information
HIPPA understanding, CPR knowledge, Charting master, Costumer Service skills, Compassionate and caring, Conflict resolution, Patient-oriented, Sophisticated Communication, Team development, Drug administration trained
References
References available upon request.
Timeline
Medical Assistant
Intermountain Neurology and Skyline Pain Clinic
07.2019 - Current
RESIDENT CARE COORDINATOR
RAINTREE ASSISTED LIVING
02.2019 - 07.2019
CNA/MED TECH
OUR HOUSE OF OGDEN
10.2017 - 02.2019
CREW TRAINER
BURGER KING
06.2015 - 09.2017
HIGH SCHOOL DIPLOMA -
WEBER HIGH SCHOOL
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