Concepcion Espinosa
Nanuet,NY
Summary
Proactive and meticulous Assistant MAnager with over 4 years of experience in quick-service restaurant industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Popeye's Restaurants
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Worked effectively in fast-paced environments.
Sales Associates
CVS Pharmacy
01.2021 - 01.2022
- Prioritized helping customers over completing other routine tasks in store.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Science - Computer Programming
AMA University
PhilippinesSkills
- Team motivation
- Retail Operations
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Retail Operations Management
- Team Leadership
- Computer Skills
Timeline
Sales Associates
CVS Pharmacy
01.2021 - 01.2022
Assistant Manager
Popeye's Restaurants
01.2020 - Current
Associate of Science - Computer Programming
AMA University
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