Concepcion Hass
Corpus Christi,TX
Summary
I am a self-motivated and team-oriented professional with a tremendous number of skills in oral and written communication, active listening, and customer service. My goal is to improve customer experiences by understanding customer desires and providing customized solutions. Over the years I have demonstrated the ability to multitask, prioritize my workload, troubleshoot any challenges that arise, and utilize technical and interpersonal skills to fulfill my duties. I am a proactive problem solver who maximizes efficiency for employers. My strong work ethics has earned me a reputation for dependability and commitment in maintaining professional relationships with the clients and my employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Special Education Vision Braillist
Corpus Christi, Tx
02.2016 - Current
- Transcribe materials from print to braille for students such as: oral instructions, written information, textbooks, tests, assignments, letters, graphs, maps, diagrams, and large-print versions of reading materials and numerical data for students with visual an impairment
- Use sound judgment to determine the most accurate way to present information from printed text to braille by adapting materials for students with a vision impairment
- This includes proofreading and performing quality control checks by being knowledgeable in the use of braille and its translation software
- Working at a fast pace and efficiently completing all tasks being given, while multitasking in my department
- Assisting with Individual Education Plans (IEPs) and providing information about a student's
- Coordinating and maintaining professional communication with teachers, counselors, students and parents by phone, writing and or in person
- Maintaining resource inventories, ordering and inventorying supplies, and proofreading materials for accuracy
- Continuously staying updated with new rules and regulations in transcribing to perform with the most accuracy possible.
Overnight Resident Care Floor Supervisor
International Education Shelter (IES)
03.2016 - 09.2016
- Recognize any and all educational/cultural awareness, proper and improper behavior, and participation for the residents while they resided at the facility
- Effectively assist and demonstrate the shelters residential rules, chores, and tutor residents in class, perform in class instruction, and coordinate any indoor/outdoor recreational activities and sports
- Provided instruction, orientation, and assistance to residents in all daily scheduled subjects and activities necessary for the resident to carry out his/her daily-required assignments
- Communicated effectively with the staff and administration to keep a safe and efficient residency.
Customer Service Representative
The Results Companies
01.2013 - 11.2015
- Resolve customer complaints, billing issues, ticket orders, and process payments
- Validated customers questions and concerns while troubleshooting and researching a solution for any discrepancies there may be internal/external
- Assist with placement of orders, refunds, payments and or exchanges
- Communicate with supervisors and coworkers effectively to provide feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Overnight Stocker Associate
Walmart
11.2007 - 08.2010
- Unload trucks
- Sort products in the backroom
- Stock products on shelves
- Ensure aisles are neat and area is clean
- Engage vendors and drivers with a positive attitude
- Communicate with customers and assist them in finding items or any questions they may have.
Education
UEB Braille Certification in UEB Braille -
Hadley Institute - Corpus Christi, TX
05.2017
Bachelor of Science - Psychology
Argosy University-Phoenix Online Division
2014
Highschool Diploma -
Flour Bluff High School - Corpus Christi, TX
01.2004
Skills
- Customer service (10 years)
- Customer support (10 years)
- Microsoft (10 years)
- Tiger Software (8 years)
- Duxbury Software (8 years)
- UEB Braille (8 years)
- Google (10 years)
- Excel (10 years)
- Forklift Operator (4 years)
- General computer skills (10 years)
- Transcription
- Special Education
- Proofreading
- Teamwork and Collaboration
Certification
- UEB Braille Certification, 05/01/17, Present
- Medical Assistant, 05/01/08
Additional Information
Over the years I have acquired great communication skills, multitasking, prioritizing, technical skills, interpersonal skills, initiative, problem-solving, abilities, and very dependable.
Timeline
Overnight Resident Care Floor Supervisor
International Education Shelter (IES)
03.2016 - 09.2016
Special Education Vision Braillist
Corpus Christi, Tx
02.2016 - Current
Customer Service Representative
The Results Companies
01.2013 - 11.2015
Overnight Stocker Associate
Walmart
11.2007 - 08.2010
UEB Braille Certification in UEB Braille -
Hadley Institute - Corpus Christi, TX
Bachelor of Science - Psychology
Argosy University-Phoenix Online Division
Highschool Diploma -
Flour Bluff High School - Corpus Christi, TX
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