Concepcion Wellhoefer
Chicago,IL
Summary
Dynamic professional with a proven track record at Swissport Cargo Services, excelling in data accuracy and customer service. Skilled in hazardous materials regulations and logistics planning, adept at improving compliance and operational efficiency. Demonstrates exceptional problem-solving and time management abilities, enhancing customer loyalty and organizational productivity.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
KAG
06.2019 - 05.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Customer Service Cashier
Nordstrom Rack
10.2021 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cargo Agent
Swissport Cargo Services
04.2021 - 01.2023
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
Education
High School Diploma -
Elmwood Park High School
Elmwood Park, IL09.1982
Skills
Data Entry
Data accuracy
Accuracy and Attention to Detail
Fast Typing Speed
Customer Service-Oriented
Independent worker
Dangerous Goods Handling
Hazardous Materials Regulations
Logistics Planning
Customs clearance
Regulatory Compliance
Problem-Solving
Time Management
Languages
Spanish
Professional Working
Timeline
Customer Service Cashier
Nordstrom Rack
10.2021 - 02.2023
Cargo Agent
Swissport Cargo Services
04.2021 - 01.2023
Data Entry Clerk
KAG
06.2019 - 05.2024
High School Diploma -
Elmwood Park High School
Similar Profiles
Gary AmijoGary Amijo
Regional Route Driver at KAGRegional Route Driver at KAG
Michael Des ParoisMichael Des Parois
Commercial Truck Driver at KAGCommercial Truck Driver at KAG
Steven PlewSteven Plew
Truck Driver at KAGTruck Driver at KAG