CONCEPCION (SHAWN) DELEON
San Antonio,TX
Summary
Healthcare operations leader with a track record of guiding clinical departments through staffing, culture, and financial challenges. Brings experience in workforce stabilization, productivity management, quality improvement, and executive partnership across acute care settings. Combines hospital operations, clinical informatics, and regulatory readiness to support efficient, patient-centered service lines.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Director of Respiratory Therapy
Baptist Medical Center
San Antonio, TX
06.2025 - Current
- Lead operations, financial performance, staffing, quality, and strategic initiatives for a 30 FTE Respiratory Therapy department.
- Stabilized and transformed a department facing operational, cultural, staffing, and financial challenges into a high-functioning unit.
- Successfully transformed departmental culture through leadership engagement, accountability, and workforce development strategies.
- Strengthened departmental financial performance by optimizing labor management and resource utilization.
- Enhanced recruitment and retention strategies to stabilize staffing and boost employee engagement.
- Improved workforce engagement and retention while enhancing operational consistency and performance.
- Partner with executive leadership, physicians, and interdisciplinary teams to align departmental goals with organizational priorities and patient care objectives.
Interim Director of Physical Rehabilitation
Baptist Medical Center
San Antonio, TX
05.2026 - 09.2026
- Led operational management of 35 FTE Physical Rehabilitation department during leadership transition, ensuring stability and continuity.
- Implemented workflow improvements that enhanced productivity, operational efficiency, and patient access to rehabilitation services.
- Increased 24-hour OT evaluation compliance from 43.0% to 54.2% (26.0% improvement).
- Increased 24-hour PT evaluation compliance from 60.0% to 68.7% (14.5% improvement).
- Collaborated with providers to streamline therapy ordering processes, enhancing therapy utilization and patient care.
- Onboarded and transitioned newly hired director, facilitating seamless transfer of leadership and departmental operations.
Director of Respiratory Therapy
Mission Trail Baptist Hospital
San Antonio, TX
05.2024 - 05.2025
- Recruited to lead a 20 FTE department facing significant operational, staffing, culture, and financial challenges.
- Directed departmental turnaround, enhancing accountability, workforce engagement, and operational excellence.
- Achieved full staffing and stabilized departmental operations within 12 months.
- Restored financial performance following three consecutive years of negative results, ensuring long-term sustainability.
- Returned the department to stable financial performance through productivity management and operational oversight.
- Eliminated chronic staffing shortages through targeted recruitment and retention initiatives.
- Improved employee engagement, strengthened team culture, and enhanced operational efficiency while maintaining quality patient care standards.
- Established culture of accountability and engagement, driving continuous improvement across the department.
- Accomplishments
Clinical Informatics Specialist
St. Luke's Baptist Hospital
San Antonio, TX
12.2021 - 05.2024
- Led key organizational initiatives involving EHR optimization, workflow redesign, patient safety, and clinical operations.
- Led enterprise projects impacting physician documentation, patient safety, and operational performance.
- Partnered with hospital executives, physicians, nursing leaders, and IT teams to improve clinical and operational performance.
- Chaired governance committees to oversee and drive clinical performance improvement and operational initiatives.
- Directed education programs for physicians and clinicians to enhance EHR adoption and optimize workflows.
- Coordinated hospital cyberattack response, ensuring effective downtime operations, recovery efforts, and seamless EHR upgrades.
- Promoted adherence to Leapfrog BCMA standards to improve patient safety and care quality.
- Assisted with regulatory surveys, accreditation readiness, and quality improvement initiatives.
Respiratory Therapy Supervisor
St. Luke's Baptist Hospital
San Antonio, TX
05.2015 - 12.2021
- Oversaw Respiratory Therapy operations, managing staffing, scheduling, performance, inventory, and regulatory compliance to ensure effective service delivery.
- Led multidisciplinary initiatives targeting critical care excellence, optimizing ventilator management, and enhancing patient outcomes.
- Collaborated with hospital leadership to implement strategic initiatives that streamlined workflows and improved patient care delivery.
- Led onboarding, competency validation, leadership development, and workforce training programs.
- Developed and standardized clinical policies and procedures across multiple facilities within the Baptist Health System.
- Played a key leadership role in implementing the Cerner IMPACT electronic medical record.
- Served in a Supervisor call rotation, supporting operations and critical decision-making.
- Facilitated leadership development programs to promote staff excellence.
- Lead Respiratory Therapist, Palliative Care Team
- Lead Preceptor and Day Shift Team Leader
- 2016 Clinical Non-Nursing Staff Member of the Year
- Multiple Service Excellence and Employee Recognition Awards
Registered Respiratory Therapist
St. Luke's Baptist Hospital
San Antonio, TX
10.2011 - 05.2015
- Delivered respiratory care services throughout acute care, critical care, emergency, and intensive care environments.
- Collaborated with physicians and interdisciplinary teams to enhance patient care and improve clinical outcomes.
- Participated in ICU multidisciplinary rounds to contribute to comprehensive care planning.
- Led staffing coordination and daily operational activities to ensure efficient team performance.
Education
Master of Business Administration (MBA) - true
University of Texas Permian Basin
Odessa, TX05-2028
Bachelor of Science - Healthcare Administration
Baptist School of Health Professions
San Antonio, TX08-2016
Associate of Applied Science - Respiratory Care
St. Philip's College
San Antonio, TX05-2011
Skills
- Operations leadership
- Departmental leadership
- Financial management and budgeting
- Workforce optimization
- Operational transformation
- Performance improvement
- Quality improvement
- Regulatory compliance
- Clinical informatics
- Operational analytics
- Staff development
- Team leadership
- Physician relations
Certification
Registered Respiratory Therapist (RRT), NBRC, Texas Licensed Respiratory Care Practitioner
Timeline
Interim Director of Physical Rehabilitation
Baptist Medical Center
05.2026 - 09.2026
Director of Respiratory Therapy
Baptist Medical Center
06.2025 - Current
Director of Respiratory Therapy
Mission Trail Baptist Hospital
05.2024 - 05.2025
Clinical Informatics Specialist
St. Luke's Baptist Hospital
12.2021 - 05.2024
Respiratory Therapy Supervisor
St. Luke's Baptist Hospital
05.2015 - 12.2021
Registered Respiratory Therapist
St. Luke's Baptist Hospital
10.2011 - 05.2015
Master of Business Administration (MBA) - true
University of Texas Permian Basin
Bachelor of Science - Healthcare Administration
Baptist School of Health Professions
Associate of Applied Science - Respiratory Care
St. Philip's College