Concetta Lulla
Steubenville,OH
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
Work History
Certified Case Manager
United Healthcare
04.2016 - Current
- Improved patient outcomes by developing comprehensive case management plans and coordinating with multidisciplinary teams.
- Streamlined care coordination processes, resulting in more efficient use of healthcare resources and reduced costs for both patients and providers.
- Optimized patient care by collaborating with physicians, nurses, therapists, social workers, and other specialists to ensure seamless service delivery.
- Secured financial assistance for clients in need by identifying appropriate funding sources and guiding them through the application process.
- Ensured adherence to professional standards and regulatory requirements through meticulous documentation of case management activities.
- Conducted thorough assessments to identify patients'' needs, strengths, resources, barriers, and preferences to develop tailored intervention strategies.
- Promoted self-management skills among patients through education on their conditions, medications, therapies, and available resources.
- Evaluated case management services on an ongoing basis to identify areas for improvement and implement necessary changes.
- Increased access to healthcare services for underserved populations by collaborating with community organizations to address gaps in care delivery systems.
- Maintained up-to-date knowledge of best practices in case management through continuing education courses and participation in professional conferences.
- Assisted clients in navigating complex healthcare systems while advocating for their needs and preferences.
- Developed strong relationships with community resources to ensure clients had access to a variety of support services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Same Day Surgery RN
Weirton Medical Center
11.2005 - 04.2016
- Prepped patients for OR surgeries
- Assisted with surgical nerve blocks
- Provided post-op care
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Monitored patient reactions to drugs and carefully documented findings.
Clinical Instructor for Freshman & Junior Yr. Students
Franciscan University of Steubenville
01.2007 - 01.2009
- Enhanced patient care by providing clinical instruction for nursing students in various healthcare settings.
- Improved student performance with regular assessments and feedback on their clinical skills and knowledge.
- Collaborated with fellow instructors to ensure consistency in teaching methods and curriculum content.
Home Health Nurse
Associated Home Health
01.2007 - 07.2007
- Improved patient outcomes by conducting thorough health assessments and developing personalized care plans.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
- Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
Psychiatric RN
Weirton Medical Center
04.2005 - 11.2005
- Administered medications
- Led group therapy for 8 patients at one time
- Intake evaluations
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
Charge Nurse
Carriage Inn of Steubenville
01.2005 - 04.2005
- Supervised 4 LPNs and 8 nurse aides
- Collaborate with doctors for patient needs
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Education
M.S. Nursing - Family Practice
Chamberlain University
Chicago, ILB.S. Nursing - Nursing
Chamberlain University
08.2020
Diploma of Nursing (R.N.) - Nursing
Trinity School of Nursing
12.2004
Associate of Arts - General
Eastern Gateway Community College
05.1997
Skills
- Proficient in Microsoft Office (Word, Excel, and PowerPoint
- Multistate licensed (Ohio) #315815
- Case Management Certification #4247498
- Management Systems: Impact Pro, Altruista, RX Claims, CSP Facets
- Assessment Skills
- Quality Improvement
- Policy Knowledge
- Care Planning
- Referral Management
- Legal Compliance
- Decision-making
- Critical thinking
- Conflict resolution
- Goal setting
- Case evaluation
- Cultural competence
Timeline
Certified Case Manager
United Healthcare
04.2016 - Current
Clinical Instructor for Freshman & Junior Yr. Students
Franciscan University of Steubenville
01.2007 - 01.2009
Home Health Nurse
Associated Home Health
01.2007 - 07.2007
Same Day Surgery RN
Weirton Medical Center
11.2005 - 04.2016
Psychiatric RN
Weirton Medical Center
04.2005 - 11.2005
Charge Nurse
Carriage Inn of Steubenville
01.2005 - 04.2005
M.S. Nursing - Family Practice
Chamberlain University
B.S. Nursing - Nursing
Chamberlain University
Diploma of Nursing (R.N.) - Nursing
Trinity School of Nursing
Associate of Arts - General
Eastern Gateway Community College
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