Connally Baskett
Experienced Doggie Attendant
Summary
Seasoned customer service representative with first-hand experience handling dogs and cats of various temperaments while maintaining a safe environment. Collaborates with team members to provide a seamless, efficient, and positive experience for our guests and their families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Doggie Daycare Attendant/CSR
Riley's Ranch Pet Resort
Austin, TX
01.2024 - Current
- Cross-train to assist in both daycare attendant and customer service roles.
- Maintain a clean, safe, and organized facility. Regularly sanitize play areas, kennels, litter boxes, equipment, and clean up accidents.
- Assist in daily care of pets and follow care plans carefully, administering medications on time and adhering to dietary restrictions.
- Supervise and maintain control of play groups of up to 15 dogs, monitoring pet behavior, body language, physical status, stress level.
- Monitor pets for signs of illness or distress.
- Adhere to all safety protocols when handling animals.
- Maintain accurate records of pets' activities, assessments, behavior, and any incidents.
- Greet customers upon arrival, and provide facility tours.
- Assist clients with booking and intake, obtaining proper documentation such as vaccinations and medical information.
- Create and manage boarding and daycare reservations, grooming appointments, and veterinary services.
- Communicate effectively with other staff members regarding changes in animal behavior or health concerns during their stay.
- Work collaboratively with management to develop strategies for improving overall operations.
Pet Concierge
Thrive Pet Healthcare
Austin, TX
07.2021 - 01.2024
- Greet customers, providing exceptional customer service by phone, email, and in person.
- Handle appointment check-ins and check-outs professionally and efficiently.
- Cross-train to provide veterinary tech assistance as needed.
- Administer medications to dogs or cats as directed.
- Participate in available training sessions to enhance product knowledge, improve customer service, and animal handling skills.
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules.
Client Care Specialist
West Lynn Vet Clinic
Austin, TX
07.2020 - 07.2021
- Offer friendly, proactive, and knowledgeable service as part of a 3-person front desk team.
- Manage client calls, emails and web chat services to answer questions, schedule appointments, process prescription requests, and resolve issues.
- Escorted pets in/out of the clinic and exam rooms following covid/curbside protocols.
Art Teacher, K-12
Prairie Lea ISD
Prairie Lea, TX
08.2017 - 06.2020
- Rapidly adapted to the use of new software for use in work-from-home and remote learning.
- Provided support and training to 20+ staff members for education-based apps, software, and Google applications.
- Maintained community relationships through in-person meetings, phone calls, emails & smartphone applications.
- Remained calm in emotional or stressful interactions, to provide support and guidance.
Education
Bachelor's of Fine Art - Computer Animation
Sam Houston State University
Huntsville, TX05.2015
Skills
- 5 years customer service experience
- 3 years vet clinic experience
- Fear-Free certified
- Trained in pet CPR
- Ability to adapt to new processes
- Proactive problem-solving skills
Certification
- Fear Free Certification - March 2021
- Having Difficult Conversations - Feb 2021
- ACT Online Certification, Medical Terminology - Sept 2020
Timeline
Doggie Daycare Attendant/CSR
Riley's Ranch Pet Resort
01.2024 - Current
Pet Concierge
Thrive Pet Healthcare
07.2021 - 01.2024
Client Care Specialist
West Lynn Vet Clinic
07.2020 - 07.2021
Art Teacher, K-12
Prairie Lea ISD
08.2017 - 06.2020
Bachelor's of Fine Art - Computer Animation
Sam Houston State University
- Fear Free Certification - March 2021
- Having Difficult Conversations - Feb 2021
- ACT Online Certification, Medical Terminology - Sept 2020
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