Conner Borasky
Williamsville
Summary
Results-oriented Customer Service Associate with five years in client-facing roles and nine years in leadership. Recognized for exceeding customer expectations through efficiency and value addition. Skilled in CRM tools, data analysis, email campaigns, and market research. Focused on building strong client relationships and collaborating with teams for effective lead conversion.
Overview
2027
2027
years of professional experience
Work History
Lead Server & Bartender
The Yard House
Naples, FL
11.2021 - 06.2026
- Achieved high levels of customer retention through excellent service.
- Provides high quality customer-centric service.
- Establish strong rapport with customers and staff.
- Cultivated positive atmosphere for customers and colleagues, enhancing overall experience.
- Train new employees and mentor staff on sales and service techniques.
- Leveraged knowledge of corporate chain to effectively upsell company and holiday events.
Back Server
Black & Blue Steak and Crab
Williamsville, NY
2019 - 2021
- Serviced VIP customers with white-glove quality service, ensuring their unique needs were met.
- Planned for large groups, coordinating menus and staff to deliver seamless dining experiences.
- Trained new employees on fine dining and service etiquette.
- Provided a warm greeting to customers to enhance their experience. with enthusiasm and hospitality.
- Responded to customer inquiries in a timely, friendly, and efficient manner.
Quality Assurance Supervisor
Sumitomo Rubber USA
Tonawanda, NY
2016 - 2019
- Led quality assurance team in implementing process improvements to enhance product reliability and compliance.
- Identified and implemented efficiency improvements that maintained output integrity.
- Conducted ongoing training sessions to enhance team skills and knowledge.
- Progressed through factory roles, earning three promotions for exceptional work quality and commitment.
Education
High School Diploma -
Williamsville East High School
Williamsville, NY2013
No Degree - Mechanical Engineering; Engineering Science
Erie Community College
Buffalo, NY2013
No Degree - Computer Science
Erie Community College
Buffalo, NY2019
Skills
- Mixology techniques
- Customer Service
- Client Retention
- Attention to Detail
- Time management
- Data entry
- Conflict resolution
- Adaptability
- Corporate communications
Timeline
Lead Server & Bartender
The Yard House
11.2021 - 06.2026
Back Server
Black & Blue Steak and Crab
2019 - 2021
Quality Assurance Supervisor
Sumitomo Rubber USA
2016 - 2019
High School Diploma -
Williamsville East High School
No Degree - Mechanical Engineering; Engineering Science
Erie Community College
No Degree - Computer Science
Erie Community College