Conner Henrie
Provo,UT
Summary
Dedicated professional with a proven track record at SRE, excelling in customer service and safety compliance. Demonstrated ability to enhance customer satisfaction and workplace safety, fostering team growth at Snow Star. Skilled in problem-solving and multi-point inspection, adept at driving efficiency and maintaining high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lube Tech
SRE
836 South University Ave, Provo UT, 84601
05.2022 - Current
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
Shift Leader
Snow Star
Provo, UT
07.2021 - 03.2022
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Provo High School
Provo05-2024
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Multi-point inspection
- Safety compliance
- Customer relations
- Flexible schedule
- Workplace safety practices
- Safety monitoring
Certification
- G1: Light maintenance and Light Repair, ASE, 2023, June
Timeline
Lube Tech
SRE
05.2022 - Current
Shift Leader
Snow Star
07.2021 - 03.2022
High School Diploma -
Provo High School