Conner Holroyd
Port Jefferson Station,NY
Summary
Dynamic and dedicated professional with a strong work ethic, experienced as a Server/Head Bartender at Grumpy Jack's. Expert in customer service and sales, consistently enhancing guest satisfaction. Proven ability to manage high-volume environments while maintaining hygiene standards and training staff on best practices. Skilled in facilities maintenance and construction tasks as well. Critical thinker that performs excellently under pressure.
Overview
14
14
years of professional experience
Work History
Server/Head Bartender
Grumpy Jack's
04.2011 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed approximately 20-30 incoming calls from customers per day.
- Cultivated warm relationships with regular customers daily.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff in English and Spanish to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Laborer
S. Warren Paving
05.2021 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Mixed and poured concrete for variety of projects.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from approximately 3-5 work sites per day to dispose of in designated areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Managed safe and efficient use of tools and equipment on construction sites.
Bartender
Tiki Joe's Beach Hut
05.2016 - 09.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high volume of customers for 12 hours a day during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
Bachelor of Arts - Environmental Design, Policy, & Planning
Stony Brook University
Stony Brook, NY05-2026
GED -
Comsewogue High School
Port Jefferson Station, NY05-2015
Skills
- Strong work ethic
- Shift management
- Sales expertise
- Performance improvement
- Task prioritization
- Customer service
- Facilities maintenance
- Asphalt paving
- Construction
- Time management
- Physical strength
Timeline
Laborer
S. Warren Paving
05.2021 - 12.2023
Bartender
Tiki Joe's Beach Hut
05.2016 - 09.2021
Server/Head Bartender
Grumpy Jack's
04.2011 - Current
Bachelor of Arts - Environmental Design, Policy, & Planning
Stony Brook University
GED -
Comsewogue High School
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