Conner Mahon
Conway,South Carolina
Summary
Hospitality Management student with practical experience in customer service, resort operations, and restaurant management. Skilled in delivering exceptional guest experiences and collaborating with teams to ensure smooth operations. Passionate about the tourism industry and committed to providing high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Grande Cayman Resort
Myrtle Beach, S.C.
03.2024 - Current
- Assisted guests with check-ins, reservations, and inquiries, ensuring a smooth experience.
- Resolved guest concerns professionally, enhancing customer satisfaction and loyalty.
Busser/Host
Pier 14 Seafood Restaurant
Myrtle Beach, S.C.
07.2021 - 10.2023
- Greeted and seated guests efficiently, maintaining a welcoming dining environment.
- Supported servers with table turnover and cleanliness, improving service flow.
Lifeguard
SwimMetro Management Inc.
Henrico, Va.
05.2020 - 08.2022
- Monitored pool activities to enforce safety regulations and respond to emergencies.
- Provided CPR and first aid as needed, ensuring a secure swimming environment.
Courier
Herndon Law, P.C.
Glen Allen, Va.
06.2018 - 05.2022
- Delivered legal documents securely and promptly, ensuring client confidentiality.
- Organized case files and assisted with administrative tasks to support office efficiency.
Volunteer
06.2019 - 08.2019
- Volunteer at Hope Thrift Tuckahoe and McShin Foundation (100+ hours)
Education
Bachelor of Science - Hospitality, Resort, and Tourism Management (HRTM)
Coastal Carolina University
Conway, SC05-2025
High School -
Mills E. Godwin High School
Henrico, VA06.2020
Skills
- Multitasking and organization
- Payment processing
- Task prioritization
- Conflict resolution
- Issue follow up
- Adaptability and flexibility
Certification
CHIA certification pending upon graduation
References
- Ms. Dana Lee, Math Professor, Coastal Carolina University, (843)-349-5024
- Mr. Steve Gizzie, Restaurant Manager, Pier 14, (843) 450-9474
- Ms. Caroline Freese, Restaurant Manager, Pier 14, (843) 424-2002
- Mr. Ronald Strine, Football Coach/Teacher, Godwin High School, (804) 363-3246
- Mrs. Janel Jackson, Manager, Grand Cayman Resort, (843) 450-0949
Awards And Extracurriculars
- Kappa Alpha Order
- Political Club
- German Club
- High School Presidential Academic Achievement: Sophomore, Junior, Senior
- 2019 Senior High School Football Awards: Coach's Award, All Region Defensive Back, Mark L. Fisher Central Virginia Player of the Year Nominee, Virginia All Star Charity Game
Coursework
- Current Issues in Resort Tourism
- Legal Environment of Business
- Business Statistics
- Integrated Business Communications
- Management and Organization
- Intellectual Studies
- Conventions and Event Management
- Marketing
- Survey of Food/Beverage Management
- Tourism and Society
- Intro to Global Business
- Enterprise Business Applications
- Resort and Tourism Management
- Math with Applications in Business
- Advanced Strategic Development
- Financial Accounting
References
References available upon request.
Timeline
Customer Service Agent
Grande Cayman Resort
03.2024 - Current
Busser/Host
Pier 14 Seafood Restaurant
07.2021 - 10.2023
Lifeguard
SwimMetro Management Inc.
05.2020 - 08.2022
Volunteer
06.2019 - 08.2019
Courier
Herndon Law, P.C.
06.2018 - 05.2022
Bachelor of Science - Hospitality, Resort, and Tourism Management (HRTM)
Coastal Carolina University
High School -
Mills E. Godwin High School
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