Dynamic account manager with a focus on strategic planning and problem-solving. Successfully coordinated new account development while maintaining premium service levels, leading to measurable increases in client satisfaction and revenue growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
New Account Development
Wonderland Tire Company
Greenville, MI
03.2024 - Current
Managed contract negotiations and vendor compliance, supporting new account development and broadening service offerings.
Coordinated new account development in mature markets while overseeing delivery of premium service levels to existing clientele.
Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
Proactively identified new business development opportunities within existing accounts, resulting in increased account revenue.
Researched and identified possible new accounts for sales development.
Volunteer Firefighter
Stanton Community Fire Department
Stanton, MI
02.2020 - Current
Responded to emergency calls, providing rapid assistance in fire suppression and rescue operations.
Conducted routine equipment inspections to ensure operational readiness and safety compliance.
Assisted in community outreach programs to educate residents on fire safety practices.
Collaborated with team members during training drills to enhance firefighting techniques and teamwork efficiency.
Minimized risk of accidents on scene by following established protocols regarding traffic control management.
Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
Commercial Tire Technician
Wonderland Tire Company
Greenville, MI
07.2020 - 03.2024
Conducted thorough inspections and assessments of commercial tires for performance and safety.
Performed tire repairs and replacements efficiently, ensuring customer satisfaction and safety compliance.
Operated specialized tire mounting and balancing equipment to deliver high-quality service.
Trained junior technicians on best practices in tire maintenance and repair techniques.
worked road side service calls on commercial trucks and trailers afterhours
Janitor
Wonderland Tire Company
Greenville, MI
06.2015 - 07.2020
Maintained cleanliness and organization of facility to ensure a safe environment.
Operated cleaning equipment, including floor buffers and pressure washers, effectively and efficiently.
Assisted in inventory management of cleaning supplies, ensuring timely restocking and availability.
Conducted routine inspections to identify maintenance needs and reported issues promptly.
Education
High School Diploma -
Central Montcalm Public Schools
Stanton, MI
Skills
New account development
Client relationship development
Development framework generation
Accounting operations systems
Account managing
New material development
Accomplishments
Resolved product issue through consumer testing.
Documented and resolved product issues which led to maintaining the account.