Karen Quinn
Austin,Texas
Summary
Enthusiastic and driven Growth ADR with a proven track record of fostering positive customer experiences and building strong client relationships. Experienced in managing and expanding client accounts, and adept at aligning services with evolving market demands. Adept at utilizing tools such as Salesforce, Zoominfo, and Outreach to effectively manage leads and contacts. Committed to delivering exceptional customer service and driven to contribute to the mission of promoting client success. A bilingual strategic thinker with a Bachelor of Science in Psychology.
Overview
7
7
years of professional experience
Work History
Strategic Account Development RepresentativeGrowth
SNAPPY
04.2022 - Current
- Successfully manage and expand client accounts, fostering strong relationships with existing customers
- Have brought 1.5 million in revenue for the company.
- Have continuously exceed quota, some months reaching over 200%
- Collaborate with renowned enterprise accounts, including UPS, Amazon, Charles Schwab, Planned Parenthood, and others, to drive mutual success
- Devise and implement strategic approaches to align services with evolving market demands and trends, ensuring sustained relevance
- Implement efficient processes to enhance brand visibility across multiple platforms, contributing to overall market presence
- Utilize Salesforce, Zoominfo, and Outreach to effectively manage leads, contacts, and streamline the customer success process
- Provide exemplary customer success and product support, ensuring clients derive maximum value from services.
- Managed a portfolio of high-value accounts, consistently exceeding sales targets and driving business expansion.
- Delivered exceptional customer service, resolving issues promptly and ensuring client satisfaction.
- Implemented data-driven strategies to optimize account performance, driving increased profitability and growth.
OJT Coach
BANK OF AMERICA
03.2020 - 04.2022
- .Developed, organized, conducted, and evaluated training programs to foster employee skill development
- Facilitated new hire acclimatization to the business through comprehensive orientations
- Assessed training effectiveness, ensuring the seamless incorporation of taught skills and techniques into employees' work behavior
- Translated organizational requirements into structured training modules, grooming employees for their next career milestones
- Conducted outbound calling to customers, demonstrating versatility in tasks as needed.
- Managed about 30 different classes for new hires.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Client Services Representative II
BANK OF AMERICA
07.2018 - 03.2020
- Proficiently identify customer needs, clarify information, conduct thorough issue research, and deliver effective solutions
- Cultivate sustainable relationships with clients by consistently going the extra mile to ensure exceptional service
- Actively attend educational seminars to stay informed about industry updates, enhancing knowledge and performance
- Demonstrate ownership in resolving customer issues, complaints, and inquiries, prioritizing customer satisfaction in all decision-making and actions.
- Responded to over 100 calls daily.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
Registered Behavior Technician
EMPOWER BEHAVIORAL HEALTH
07.2017 - 07.2018
- Directly executed behavior-analytic services, ensuring the effective application of behavioral interventions
- Designed and created tailored curriculum for clients, aligning with individual needs and goals
- Recorded comprehensive data and tracked various behaviors, contributing to a systematic analysis of client progress
- Provided clear and effective instruction, introducing behavior protocols to clients as part of targeted intervention strategies.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Education
Bachelor of Science in Psychology -
Texas Tech University
Lubbock, TXAssociates in Arts -
San Antonio College
San AntonioSkills
- Zoominfo
- CRM Chime Intercom
- Salesforce
- LinkedIn Navigator
- Bilingual: Spanish 100% - English 100%
- Communication
- Written Sales
- Relationship Building
- Problem Solving
- Leadership
- Customer Service
- Creativity
- Analytical Skills
- Account management
- Sales forecasting
- Conflict resolution
- Continuous learning
- Salesforce proficiency
- Sales pipeline management
- Client retention
- Presentation software
- Active listening
- Performance metrics
- Product knowledge
- Goal setting
- Upselling strategies
- Self-motivation
- Cross-functional collaboration
- Creative thinking
- Business development
- Strategic Development
- Outreach Initiatives
- Promotional Understanding
- Customer Inquiries
- New Account Development
- Financial Reviews
- Effective Customer Communication
- Client Acquisition
- Team Goals
- Client Satisfaction
- Demand Generation
- Service Quality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Strategic Account Development RepresentativeGrowth
SNAPPY
04.2022 - Current
OJT Coach
BANK OF AMERICA
03.2020 - 04.2022
Client Services Representative II
BANK OF AMERICA
07.2018 - 03.2020
Registered Behavior Technician
EMPOWER BEHAVIORAL HEALTH
07.2017 - 07.2018
Bachelor of Science in Psychology -
Texas Tech University
Associates in Arts -
San Antonio College