Delena Otteson
Draper,UT
Summary
Extensive experience in sales, customer service, retail, marketing and advertising. Consistently recognized for my ability to successfully manage projects, improve processes, sales performance and provide solutions to difficult problems. Detail-oriented, conscientious and dependable.
Overview
36
36
years of professional experience
Work History
Account Development Manager
Solutionreach
06.2023 - Current
- Introduce patient communication software to doctors, business managers and owners.
- Strong written and verbal communication skills including keen customer service orientation.
- Ability to work in fast paced environment as part of team or independently.
Independent Sales Consultant
Mary Kay Cosmetics Ltd
09.1987 - Current
- Entrepreneur, instructor/trainer of skin care and makeup artistry.
- Recognized for achievement in sales performance by using creative ways to serve and exceed customer expectations.
- 10+ years of experience with client acquisition, lead generation and brand loyalty.
Sales Development Representative
RecallMax
04.2022 - 05.2023
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Treatment Coordinator
Stubbs Dental
09.2020 - 03.2022
- Answered questions over phone and in-person regarding billing, scheduling, treatment and help coordinate payment options.
- Provided excellent customer service to create positive experiences and build patient trust.
- Produced and maintained a 45-50% conversion rate on all treatment over $15,000.
SDR Partnership Rep. / Upsell Rep.
Solutionreach
05.2015 - 08.2019
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Identifying key problems within their office, explaining products to enhance business, product demonstration for additional questions.
- Called on new and existing customers targeting specific lists, AOPs and products.
- Aligned with sales and partner teams to support overall company revenue targets.
- Worked closely with partner account executive to engage with channel partnership office to generate interest in products.
Independent Sales Director
Mary Kay Cosmetics Ltd
06.2010 - 09.2015
- Built relationships with 250+ customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return on 250+ customer base.
Education
Bachelor of Arts -
Brigham Young University
Provo, UTSkills
- Prospecting and Cold Calling
- Customer Support
- New Account Development
- Reputation Management
- Client Satisfaction
- Business Needs Analysis
- Customer Needs Assessments
- Account Relationship Management
- Customer Engagement
- Closing and Contract Negotiations
Accomplishments
Monthly Sales Champion. Received sales incentives of up to 20% annually based upon increased performance.
Recognized for achievement in sales performance by using creative ways to serve and exceed customer expectations.
Timeline
Account Development Manager
Solutionreach
06.2023 - Current
Sales Development Representative
RecallMax
04.2022 - 05.2023
Treatment Coordinator
Stubbs Dental
09.2020 - 03.2022
SDR Partnership Rep. / Upsell Rep.
Solutionreach
05.2015 - 08.2019
Independent Sales Director
Mary Kay Cosmetics Ltd
06.2010 - 09.2015
Independent Sales Consultant
Mary Kay Cosmetics Ltd
09.1987 - Current
Bachelor of Arts -
Brigham Young University