Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Conner Roberts

Columbus,OH

Summary

Reliable and upbeat associate with 8 years of experience in customer service, inside sales, and claims. Successful at promoting customer loyalty, and satisfaction. Vigorously motivated and task-driven with excellent organizational strengths and superior work ethic. Known for building rapport for customers by tending to each individual need, and using problem solving skills to better the customers experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Motion Industries
11.2022 - Current
  • Built deep relationships with customers to understand their specific needs
  • Coordinate with internal teams to facilitate prompt delivery of customer projects
  • Processing purchase orders and quotes
  • Streamline internal processes for better efficiency in account management tasks
  • Establishing clear communication channels between customers and internal teams, ensuring seamless project execution.

HHA

GloriAge Home Care Agency
10.2024 - 05.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Virtual Canvasser

Ohio Women's Alliance
08.2022 - 11.2022
  • Interacted with and educated numerous voters in rural areas to promote Supreme court campaign
  • Established community outreach over phone as well as data
  • Contacted Ohioans to provide them with voter education and information surrounding upcoming Ohio Supreme Court Elections on November 8, 2022. Collaborated with team members to achieve target results

Hardlines Associate

Goodwill
10.2021 - 08.2022
  • Responsible for making quick decisions on quality, category and competitive price of donated goods such as electronics, decorative
  • Responsible for determining quality of hardlines products and sorting
  • Places processed hardlines in hardline carts/buggies for transport to sales floor
  • Tagged items with price tags without damaging item
  • Assists with maintenance of clean and organized work environment to ensure safe working area for co-workers

Inbound Customer Service Representative

Inktel
12.2020 - 10.2021
  • Company Overview: Contact Center Solutions - Indianapolis, USA
  • Settled disputes over service and product issues with excellent conflict
  • Taught customers how to avoid future issues, advising on available
  • Investigated problems using multiple databases and applications to identify causes and optimal solutions
  • Handled over 100 inbound calls a day, while maintaining outstanding

Inside Sales Representative

SMC Corporation
03.2017 - 09.2020
  • Supported customer's by completing inquiries in a timely manner while
  • Taught over 50 new employees important procedures such as taking
  • Satisfied customers every day with fast, friendly, and knowledgeable
  • Ordered, organized, and kept track of specialty customer's needs
  • Collaborated well with team members to carry out daily assignments and achieve team targets
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules

Claims Associate

ooShirts
04.2015 - 03.2017
  • Documented claims information into returns system to initiate re-print
  • Obtained supporting documentation from claimants and their
  • Maintained and updated files and records to support efficient claims
  • Taught over 100 new employees important procedures such as claims and general customer service
  • Satisfied customers by delivering speedy and expert service for all

Education

High School Diploma -

John Marshall Community High School
Indianapolis, IN
06.2014

Skills

  • Product sales
  • Technical troubleshooting
  • Escalation management
  • Inbound call management
  • Sales Team Development
  • Account Management
  • First aid and safety
  • Mobility support
  • Client documentation
  • Basic housekeeping
  • Special needs care
  • Dementia care
  • CPR/AED

Timeline

HHA

GloriAge Home Care Agency
10.2024 - 05.2025

Customer Service Representative

Motion Industries
11.2022 - Current

Virtual Canvasser

Ohio Women's Alliance
08.2022 - 11.2022

Hardlines Associate

Goodwill
10.2021 - 08.2022

Inbound Customer Service Representative

Inktel
12.2020 - 10.2021

Inside Sales Representative

SMC Corporation
03.2017 - 09.2020

Claims Associate

ooShirts
04.2015 - 03.2017

High School Diploma -

John Marshall Community High School

Similar Profiles

CREATE PROFILE