Dynamic professional with expertise in crew management, operational efficiency, and customer relationship management. Proven ability to enhance team productivity and ensure high service standards.
Work History
Certified Training Field Manager
7 Months
Badger Brothers Moving | 03.2026 - Current
Trained and mentored staff on best practices for customer service and safety protocols.
Implemented process improvements that enhanced team productivity and reduced delays.
Oversaw daily operations, ensuring timely and efficient moving services.
Conducted performance evaluations, providing constructive feedback to team members.
Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
Facilitated field operations through supervision and direction of field personnel.
Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Shift Lead
4 Years 8 Months
Sassy Cow Creamery | 06.2021 - 02.2026
Supervised daily operations to ensure consistent quality and service standards.
Trained and mentored new team members on product knowledge and customer service techniques.
Implemented process improvements to enhance workflow efficiency in production areas.
Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.
Completed store opening and closing procedures and balanced tills.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.