Connery Koga
Tucson,AZ
Summary
Dynamic retail professional with a strong focus on customer service and problem-solving. Proven ability to maintain store cleanliness and enhance customer experience through attentive support and effective communication. Experience in the food industry, family has had an ongoing restaurant business, called Takamatsu, for the past 30 years.
Overview
1
1
year of professional experience
Work History
Retail Worker
Fashion Q
San Tan Valley, Arizona
05.2024 - 12.2024
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Stocked shelves and ensured inventory levels met store standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Education
Criminal Justice
The University of Arizona
Tucson, AZ05-2029
High School Diploma -
Hamilton High School
Chandler, AZ05-2025
Skills
- Customer service
- Team collaboration
- Critical thinking
- Calm under pressure
- Fluent in Korean (can write in Korean as well)
- Conflict resolution
- Problem solving
Languages
Korean
Professional
English
Professional
Timeline
Retail Worker
Fashion Q
05.2024 - 12.2024
Criminal Justice
The University of Arizona
High School Diploma -
Hamilton High School