Connie Beeson
Casper,WY
Summary
Detail oriented professional with a strong focus on accuracy and legal compliance. Proven ability to manage high-volume workloads while ensuring meticulous document verification and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Deputy Title Clerk
Natrona County Clerk
Casper, WY
09.2011 - Current
- Ensured compliance with state regulations during document verification.
- Maintained organized records for incoming and outgoing titles.
- Assisted customers with inquiries regarding title application requirements.
- Processed vehicle title transfers accurately and efficiently.
- Trained new staff on procedures for handling title documentation and customer service protocols.
- Developed standard operating procedures to improve accuracy in title clerical processes.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents.
- Communicated with customers to resolve common title issues.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Developed strong relationships with external partners such as banks, and government agencies to facilitate seamless transactions.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
- Fostered positive relationships with customers, addressing concerns and guiding them through title transfer process with empathy and expertise.
- Strengthened team collaboration, sharing insights and strategies with peers to collectively overcome challenges.
- Examined and verified approximately 300-400 titles weekly.
Education
Bachelor of Science - Business Administration
Stevens Henager College
MurraySkills
- File management
- Attention to detail
- Accuracy and precision
- Documentation review
- Legal compliance
- Data entry
- Excellent communication
- Multitasking Abilities
- Records coordination
- Research and analysis
- Conflict resolution
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Effective communication
- Decision-making
- Adaptability and flexibility
- Detail-oriented
Timeline
Deputy Title Clerk
Natrona County Clerk
09.2011 - Current
Bachelor of Science - Business Administration
Stevens Henager College